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NAHQ Practice CPHQ Questions And Answers 100% Correct
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NAHQ Practice CPHQ Questions And Answers100% Correct
2011 MOQ
1- In analyzing "long waiting times," a healthcare quality professional best displays
aspects related to staffing, processes, measurements, materials, and equipment with
the use of
A.
a run chart.
B.
a histogram.
C.
a pie chart.
D.
an Ishikawa diagram. - ANSWER EXPLANATIONS:
A. Run charts are used to track data over time.
B. Histograms and bar charts are used to display distribution.
C. Pie charts are used to compare parts of a whole.
D. An Ishikawa cause and effect diagram helps analyze potential causes.
2- The following are the main reasons for creating drug formularies.
A.
Control pharmacy costs, promote patient safety
B.
Decrease medication errors, educate physicians
C.
,Promote appropriate use of medications, educate physicians
D.
Decrease food and drug interactions, promote patient safety - ANSWER
EXPLANATIONS:
A. The drug formulary is an approved list of medications, clinical indications, and doses
to keep pharmacy cost and patient safety managed.
B. This may help to decrease medication errors, but it is not the most important reason
for having a drug formulary. This also is not intended to educate physicians.
C. It might encourage appropriate use of medications, but it is not intended to educate
physicians.
D. A formulary is intended to promote patient safety, but the primary purpose is not
intended to decrease food and drug interactions.
3- Management using quality improvement principles should stress the importance of
A.
staff orientation.
B.
customers' expectations.
C.
quarterly statistical reports.
D.
team selection. - ANSWER EXPLANATIONS:
A. Staff orientation is only one part of quality improvement principles.
B. The cornerstone of quality improvement is determination of what the customer needs
and desires.
C. Quarterly statistical reports are only one component of quality improvement
principles.
D. Team selection is only one component of quality improvement principles.
4- Quality improvement teams are helpful because they
A.
,enhance managerial control.
B.
enhance competition and pride among members.
C.
optimize expertise and perspectives.
D.
empower solutions to problems. - ANSWER EXPLANATIONS:
A. The teams do nothing to enhance managerial control.
B. Providing competition is not a function of quality improvement teams.
C. A diverse team, including members with different experience and backgrounds,
provides a broader knowledge base and outcomes.
D. Authorizing solutions to problems is a function of management.
5- Which of the following is an essential component in a performance improvement
report?
A.
governing body approval
B.
data analysis and display
C.
individual performance review
D.
team composition and attendance - ANSWER EXPLANATIONS:
A. The performance improvement program is from the governing body, but an approval
by them is not a part of any performance improvement report.
B. Without the data presented and analyzed, there is no report.
C. An individualized performance review is NOT considered an integral part of a
performance improvement report.
D. Team composition and attendance are usually not a part of performance
, improvement reports.
6- Which of the following is the purpose of risk management?
A.
Identify and manage risks to promote patient safety.
B.
Maintain an effective incident reporting system.
C.
Perform failure mode and effects analyses.
D.
Eliminate financial loss associated with legal actions. - ANSWER EXPLANATIONS:
A. Improving patient safety is the purpose of risk management.
B. Incident reporting is a tool that may be used in risk management, but is not the
purpose.
C. A failure mode and effects analysis is a proactive method to help identify problems.
D. Risk management programs protect an organization from financial loss, but it is not
the primary goal.
7-
7- The association between patient satisfaction and hours per patient day for a medical
unit was determined to be (r = 0.60, p < 0.05). What is the correlation between these two
values?
A.
0.05
B.
0.36
C.
0.55
D.
0.60 - ANSWER EXPLANATIONS:
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