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Genesys Cloud CX Architect Exam Questions and Answers
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Genesys Cloud CX Architect Exam Questions and Answers
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Genesys Cloud CX: Architect ExamQuestions and Answers
The iiDependency iiSearch iifeature iiin iiArchitect iiallows iiyou iito ii______
A. iiLocate iithe iipeople iiassigned iito iia iiqueue
B. iiSearch iithe iiflows iito iilocate iiagents iiin iithe iigroup
C. iiLocate iithe iiflows iithat iihave iia iidependency iion iiany iiobject
D. iiLocate iiany iiexpressions iiin iiArchitect ii- iiAnswers ii-C. iiLocate iithe iiflows iithat iihave iia
iidependency iion iiany iiobject
In iithe iiHold iiMusic iifield, iiyou iican iiset iias iiliteral iiand iiuse iiuser iiprompts. iiYou iican
iichoose iito iiplay iieither iithe iiwhole iiprompt iior iihave iia iitime iilimit iifor iithe iiprompt. iiUse
iiPlay iiStyle iito iiconfigure iiprompt iiduration.
True/false ii- iiAnswers ii-True
Transfer iiOptions
1. iiTransfer iito iiACD
2. iiTransfer iito iiuser
3. iiTransfer iito iinumber
4. iiTransfer iito iigroup
5. iiTransfer iito iiflow
6. iiTransfer iito iisecure iiflow
7. iiTransfer iito iivoicemail ii- iiAnswers ii-True
True iior iiFalse: iiIn iiArchitect, iiyou iican iimove iidata iibetween iicall iiflows.
A. iiTrue
B. iiFalse ii- iiAnswers ii-A. iiTrue
MakeDuration(10, ii0, ii30, ii0) ii? ii- iiAnswers ii-Duration iiof ii10 iidays iiand ii30 iiminutes
True iior iiFalse: iiFor iia iicall iiflow, iiwhen iiyou iiutilize iimore iithan ii90% iiof iithe iimaximum
iisize iiallowed, iiyou iican't iipublish iithe iicall iiflow.
A. iiTrue
B. iiFalse ii- iiAnswers ii-A. iiFalse
,Outbound iiFlow iiProcess ii- iiAnswers ii-1. iiOutbound iiCampaign
2. iiCampaign iiManagement
3. iiCall iiResponse
4. iiOutbound iiCall iiFlow
Optionally, iiyou iican iitransfer iithe iivoicemail iidirectly iito iithe iiagent iior iiagent iigroup.
True/false ii- iiAnswers ii-True
To iiset iithe iinumber iiof iilanguages iito iiuse iiin iithe iicall iiflow, iinavigate iito_____.
A. iiSettings ii> iiDefault iiMenu ii> iiPreferred iiLanguages
B. iiCorrectly iiunselected
C. iiSettings ii> iiPreferred iiLanguages
D. iiCorrectly iiunselected
E. iiSettings ii> iiDefault iiMenu ii> iiSupported iilanguages
F. iiCorrectly iiunselected
G. iiSettings ii> iiSupported iiLanguages ii- iiAnswers ii-G. iiSettings ii> iiSupported
iiLanguages
The ii_____ iidecision iiblock iiis iiused iito iiset iimultiple iicases iibased iion iione iicondition.
A. iiDecision iiAction
B. iiLogical iiAction
C. iiSwitch iiAction
D. iiBranch iiAction ii- iiAnswers ii-C. iiSwitch iiAction
True iior iiFalse: iiYou iican iiuse ii.mp3 iifiles iifor iithe iiaudio iiprompts iiin iiArchitect.
A. iiTrue
B. iiFalse ii- iiAnswers ii-B. iiFalse
The iisecure iiflow iiensures iiyour iiinteraction iiis iinot iirecorded iianywhere, iieven iiwhen
iithe iiagent iiis iiisolated iifrom iithe iiinteraction iifor iithat iimomen; iiYou iican iiinitiate iia
iisecure iiflow iiin iitwo iiways: iiagent-initiated iisession iiand iiagentless iisession.
True
False ii- iiAnswers ii-True
When iithe iiinteraction iigoes iithrough iithe iisecure iiflow, iifor iiAgent-Initiated iiSession, iithe
iiagent iimust iitransfer iithe iicall iito iia iisecure iiflow. iiFor iithis iiscenario, iiin iithe iiagent's
iiscript iiwindow, iiyou iimust iiconfigure iia iibutton iito iiinvoke iia iisecure iiflow.
True/False ii- iiAnswers ii-True
In iischedule-based iirouting, iicall iiflows iiare iiprioritized iiin iithe iifollowing iisequence:
, A. iiHoliday, iiEmergency, iiClosed, iiand iiOpen
B. iiEmergency, iiHoliday, iiClosed, iiand iiOpen
C. iiClosed, iiEmergency, iiOpen, iiand iiHoliday
D. iiClosed, iiHoliday, iiOpen, iiand iiEmergency ii- iiAnswers ii-B. iiEmergency, iiHoliday,
iiClosed, iiand iiOpen
If iiyou iienable iiMedia iiCapture iiand iiProtocol iiCapture, iiGenesys iiCloud iilogs iiall iithe
iidata iientered iiin iithe iisystem. iiThis iiprocess iiis iialso iiapplicable iifor iisecure iiflow. iiThe
iibest iipractice iiis iito iiavoid iienabling iithese iisettings iiwhen iiusing iisecure iiflows.
iiTrue/false ii- iiAnswers ii-True
A ii------- iitypically iicontains iia iicollection iiof iiactions iidesigned iito iiperform iian iiassigned
iitask iisequentially.
A. iiMenu
B. iiTask
C. iiData iiAction ii- iiAnswers ii-B. iiTask
When iithe iiinteraction iigoes iithrough iithe iisecure iiflow, iithe iimanager iicannot iimonitor
iithe iicall, iibut iithe iiagent iiis iistill iireserved iifor iithe iicall.
True/False ii- iiAnswers ii-True
------ iiUse iithis iiaction iito iiset iiup iithe iiaudio iibehavior iiwhile iia iicaller iiis iiwaiting iiin iia
iiqueue.
A. iiPlay iiEstimated iiWait iiTime
B. iiPlay iiPosition iiIn iiQueue
C. iiHold iiMusic ii- iiAnswers ii-C. iiHold iiMusic
If iiyou iiare iia iiPCI-compliant iiGenesys iiCloud iiorganization iiand iihave iithe iiPayment
iiCard iiIndustry iiData iiSecurity iiStandard ii(PCI iiDSS) iisetting iienabled, iiGenesys iiCloud
iidisables iithe iiMedia iiCapture iiand iiProtocol iiCapture iisettings.
True/False ii- iiAnswers ii-True
The iimost iiefficient iiway iito iiroute iithe iiincoming iicall iibased iion iithe iitime iiis iito ii_____
A. iiUse iidefault iisystem iitime iiin iia iidecision iibox
B. iiUse iischedule
C. iiUse iischedule iigroups
D. iiUse iidata iitables ii- iiAnswers ii-C. iiUse iischedule iigroups
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