Exam (elaborations)
GENESYS CERTIFIED CLOUD PARTNER (CCP) EXAM QUESTIONS AND ANSWERS 2024
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GENESYS CERTIFIED CLOUD PARTNER (CCP) EXAM QUESTIONS AND ANSWERS 2024
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GENESYS CERTIFIED CLOUD PARTNER (CCP)EXAM
What service can you use to view Genesys Cloud status updates on topics such as
user status changes, document uploads, or incoming calls?
a. The Development Center Service
b. Genesys Cloud Notifications Service
c. Genesys Cloud APIs
d. Channel Subscriptions - ANSWERS-b. Genesys Cloud Notifications Service
True or False: Genesys Cloud allows your client application to be notified about
the real-time changes in the Genesys Cloud environment.
a. False
b. True - ANSWERS-b. True
What would you use to test the Genesys Cloud notification service without
creating a web application?
a. GDemo
b. Notification Tester
c. Notification Developer - ANSWERS-b. Notification Tester
,In authenticated chat, user data along with _____ are returned.
a. Signature
b. Password
c. Secret ID
d. Schedule - ANSWERS-a. Signature
__________________ APIs are used to create a new ACD web chat and interface
on behalf of the guest (customer) participant.
a. Customer chats
b. Guest chat
c. Friend chats
d. Web chat - ANSWERS-b. Guest chat
Using ______ API endpoints, you can create a new ACD webchat and interface on
behalf of the customer.
a. Authenticated Chat
b. Agent Chat
c. Conversation Chat
d. Guest Chat - ANSWERS-d. Guest Chat
If no schedules are set, web chat will default to what?
a. Always on
,b. Always off
c. A set Monday - Friday schedule
d. A set Monday - Friday 8 am - 5 pm schedule - ANSWERS-a. Always on
What in Genesys Cloud allows your customers to chat with contact center agents
directly from their website?
a. APIs
b. Customer Service Phone Number
c. Widgets
d. Predictive Engagement - ANSWERS-c. Widgets
True or False: You can download recordings in bulk.
a. False
b. True - ANSWERS-b. True
Depending on the features enabled for your organization, Genesys Cloud provides
two basic categories of recording. Select the best options.
a. Policy-based recording
b. Call Recording
c. User recording
d. Web message recordings - ANSWERS-A, and C.
, 03/03
True or False: Once an audio file is transcoded for a specific file format, Genesys
Cloud will not transcode the file again when you initiate the same kind of request.
a. False
b True - ANSWERS-b True
What must you be to contact the Genesys Cloud Customer Care center?
a. The designated contact
b. A Genesys Cloud Developer
c. A Genesys Cloud user
d. A Genesys Cloud Admin - ANSWERS-a. The designated contact
What tool helps educate you on, test, and fine-tune Genesys Cloud APIs?
a. Developer Tools
b. Code Tools
c. Implementation Tools
d. API Tools - ANSWERS-a. Developer Tools
__________________ is one of the applications used for testing API calls.
a. Postman
b. Developer tool
c. Genesys Cloud Forum
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