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IOP2602 Exam pack 2024(Organisational Psychology)
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IOP2602 Exam pack 2024(Organisational Psychology)
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IOP2602 EXAM PACK2024
QUESTIONS AND
ANSWERS
FOR ASSISTANCE CONTACT
EMAIL:gabrielmusyoka940@gmail.com
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IOP2602
MCQ QUESTIONS
The field of study that investigates the impact that individuals, groups and structure have on behaviour within
organisations and how this behaviour affects the organisation’s performance is _____.
A. productivity
B. management
C. organisational behaviour
D. leadership
Which one of the following is NOT a discipline that contributes to the organisational behaviour field?
A. Psychology
B. Biology
C. Social psychology
D. Sociology
If you are dealing with increased foreign assignments, working with people from different cultures and overseeing
movement of jobs to countries with low-cost labour, you are _____.
A. responding to globalisation
B. creating a positive work environment
C. improving ethical behaviour
D. helping employees balance work-life conflicts
Today’s successful organisations must foster innovation and master the art of change, or they will become
candidates of extinction. This statement concerns ______.
A. improving ethical behaviour
B. improving customer service
C. workforce diversity
D. stimulating innovation and change
In the organisational behaviour model, attitudes and stress, task performance, citizenship behaviour, withdrawal
behaviour, group cohesion, group functioning, productivity and survival are _____.
A. inputs
B. processes
C. outcomes
D. structures
_____ are evaluative statements – either favourable or unfavourable – about objects, people or events.
A. Attitudes
B. Perceptions
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C. Judgements
D. Motivations
The affective component of an attitude refers to _____.
A. the opinion or belief segment of an attitude
B. the emotional or feeling segment of an attitude
C. an intention to behave in a certain way toward someone or something
D. evaluative statements or judgements concerning objects, people or events
The degree to which a person identifies with a job, actively participates in it and considers performance important
to self-worth is _____.
A. organisational commitment
B. job satisfaction
C. psychological empowerment
D. job involvement
Which statement regarding job satisfaction is incorrect?
A. Job satisfaction is an employee attitude.
B. Job satisfaction is a positive feeling about a job resulting from an evaluation of its characteristics.
C. A person with a high level of job satisfaction holds negative feelings about his/her job.
D. Organisational behaviour researchers give job satisfaction high importance.
Perception is a process by which individuals organise and interpret their sensory impressions in order to give
meaning to their environment. Which one of the following is NOT a factor that influences perception?
A. The perceiver.
B. The object or target.
C. Reality itself.
D. The context of the situation in which the perception is mad.
An attempt to determine whether an individual’s behaviour is internally or externally caused, and which depends
on three factors namely, distinctiveness, consensus and, consistency is _______.
A. attribution theory
B. common shortcuts in judging others
C. self-serving bias
D. selective perception
Which one of the following is NOT a decision-making model in organisations?
A. Rational decision-making.
B. Bounded rationality.
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C. Intuitive decision-making.
D. Trial and error.
The least rational way of making decisions that occurs outside conscious thought, relies on holistic associations,
is fast and usually engages in emotions is called _____.
A. bounded reality
B. rational decision-making
C. intuitive decision-making
D. alternative decision-making
Studies have found that women are more likely than men to overanalyse problems when making a decision. This
individual difference is based on ______.
A. mental ability
B. gender
C. cultural differences
D. self-esteem
Which one of the following is NOT a guideline for making ethical decisions?
A. Gather all the facts, company rules and regulations governing such a decision.
B. Define the ethical issues such as harm, kickbacks and accepting or offering bribes.
C. You should not worry what co-workers think of you and nor should you ignore your character and
integrity.
D. Identify the consequences (short- and long-term) as well as the parties affected by the decision.
The higher-order needs in Maslow’s hierarchy in theories of motivation are:
A. Safety and love.
B. Social and esteem.
C. Esteem and self-actualisation.
D. Physiological and self-actualisation.
Need for achievement (nAch), need for power (nPow) and need for affiliation (nAff) are concepts in ______.
A. McClelland’s theory of needs
B. two-factor theory
C. self-determination theory
D. goal-setting theory
Self-inside, self-outside, other-inside, other-outside are concepts related to ______.
A. reinforcement theory
B. Social-learning theory
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