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OBHR 317 STUDY GUIDE WITH COMPLETE SOLUTION
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OBHR 317 STUDY GUIDE WITH COMPLETE SOLUTION...
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OBHR 317 STUDY GUIDE WITHCOMPLETE SOLUTION
What is the MARS Model of Behaviour - ANSWER Motivation (internal forces
that make people desire to do), Ability (capability of completing the task),
Role perception (understanding of the duties assigned and how to do them),
Situational factors (external conditions that impact employees)
What is the open systems view of organizations - ANSWER The interaction
between orgs and external environment. Includes subsystems within orgs,
inputs/outputs and feedback from environment
What is organizational justice - ANSWER Rules that decide how work is
distributed among org members
What is work life integration - ANSWER The integration of personal life and
work to reduce conflict (i.e. babysitting at work)
Social norms, reward systems and other conditions have what impact on an
individual's personality - ANSWER They constrain it and make it less evident
What are the Big 5 personality factors - ANSWER Conscientiousness,
Agreeableness, Neuroticism, Openness to Experience, Extraversion
Under the super 7 framework what are orgs responsible for - ANSWER Clarity
of expectations, task support, feedback and rewards/recognition
Under the super 7 framework what are employees responsible for - ANSWER
Knowledge/skills, capacity, motivation
Proficient task performance is associated with - ANSWER Conscientiousness
,and extraversion
Adaptive or proactive task performance is associated with - ANSWER
Extraversion and openness to experience
Organizational citizenship or counterproductive work behaviours is
associated with - ANSWER Conscientiousness and agreeableness
What are the dark triad personality traits - ANSWER Machiavellianism (get
what they want at expense of others, low trust/empathy), Narcissism (need
for attention, belief of superiority/entitlement), Psychopathy (social
predators, antisocial/thrill seekers)
Myers Briggs type indicator (MBTI) consists of what 4 categories - ANSWER
Getting energy, perceiving information, making decisions, orientation to
external world
For MBTI getting energy what are the two options - ANSWER extraversion or
introversion
For MBTI perceiving information what are the two options - ANSWER
Sensing (realistic, practical) or intuitive (abstract, imaginative)
For MBTI making decisions what are the two options - ANSWER Thinking
(logical) or feeling (emotion focused)
For MBTI orientation to external world what are the two options - ANSWER
Judging (organized) or perceiving (adaptable)
What is Schwartz's model - ANSWER Self enhancement (power,
achievement), Conservation (tradition, conformity), Self transcendence
(benevolence, universalism), Openness to change (self direction, stimulation)
, What is power distance - ANSWER comfortability with authority
(high=obedience to it, low=expecting shared power)
What is self enhancement - ANSWER Perceiving yourself as above average,
take credit for successes blame situation for failures
What is self verification - ANSWER Confirm self image by communicating it
to others, seeking confirming feedback (tend to remember info consistent
with self and forget the contrary)
What is attribution theory - ANSWER Internal attribution->the
behaviour/event is caused by characteristics within the person
External attribution->the behaviour/event is caused by entities in the
person's environments
What is self-serving bias - ANSWER success is due to us and failures is due to
external things
What is fundamental attribution error - ANSWER to over emphasize internal
causes of others action
Give an example of the self fulfilling prophecy - ANSWER Supervisor thinks
employee is x, supervisor's behaviour reflects that, employee
ability/motivation is impacted, employee outcome is more consistent with x
Halo effect - ANSWER Perception of a person as a result from one trait
bleeds onto how you view their other traits
False-consensus effect - ANSWER Overestimate the extent people have the
same beliefs traits or perceptions as us
Recency effect - ANSWER More recent information/events play a bigger role
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