Zaxby's Certification Exam – FOH Questions and Answers 100% Pass
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Zaxby\\\'s Certification
Institution
Zaxby\\\'s Certification
Zaxby's Certification Exam – FOH
Questions and Answers 100% Pass
What is the proper procedure for greeting a guest at Zaxby’s?
Smile, make eye contact, and offer a warm greeting such as, “Welcome to Zaxby’s! How can
I help you today?”
How should you respond if a guest has a compl...
Zaxby's Certification Exam – FOH
Questions and Answers 100% Pass
What is the proper procedure for greeting a guest at Zaxby’s?
✔✔Smile, make eye contact, and offer a warm greeting such as, “Welcome to Zaxby’s! How can
I help you today?”
How should you respond if a guest has a complaint about their food?
✔✔Listen attentively, apologize sincerely, and offer a solution such as replacing the meal or
providing a discount, if necessary.
What is the appropriate action when a guest asks for a recommendation?
✔✔Be familiar with the menu, highlight popular items, and suggest based on the guest’s
preferences or dietary restrictions.
How should you handle a situation where a guest is dissatisfied with the temperature of their
food?
✔✔Apologize, offer to replace the meal, and ensure that the new meal is served at the correct
temperature.
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,What is the best way to maintain cleanliness at the front-of-house during a busy shift?
✔✔Constantly wipe down surfaces, keep condiments and utensils organized, and ensure that
trash is removed regularly.
When is it appropriate to ask a guest if they would like to add a dessert or drink to their order?
✔✔Once the guest has made their main order, but before the order is finalized and payment is
made.
How do you check the accuracy of an order before sending it to the kitchen?
✔✔Review the order details carefully, double-check any modifications or special requests, and
confirm with the guest if needed.
What should you do if a guest seems unsure about what to order?
✔✔Ask them questions to understand their preferences (e.g., "Do you prefer something spicy or
mild?") and provide suggestions based on their answers.
How should you ensure that a guest’s experience is smooth from arrival to departure?
✔✔Provide friendly, attentive service, check in with them during their meal, and thank them as
they leave to ensure they feel valued.
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, If a guest has a food allergy, what steps should you take?
✔✔Inform the kitchen immediately, confirm the allergy with the guest, and ensure that the food
is prepared without the allergen.
How do you handle an upset guest who is dissatisfied with their service?
✔✔Remain calm, listen to their concerns, empathize with their frustration, and offer a solution to
make their experience better.
What is the proper procedure for clearing a table after a guest leaves?
✔✔Quickly and efficiently clear the table, sanitize surfaces, and reset the table with clean
utensils and condiments.
What should you do if a guest is waiting for a long time for their food?
✔✔Check with the kitchen to get an update, inform the guest of the delay, and offer a
complimentary item if the wait is unusually long.
How should you greet a guest who arrives at Zaxby’s for the first time?
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