Cintas SSR Certification written and panel test
Questions and Answers with Verified Solutions 100%
Correct
Principal Objective - ANSWER We will exceed customer expectations to
maximize the long term value of Cintas for its shareholders and working partners.
Service Mission - ANSWER To provide a product or service to every business in
North America
Four Quality Absolutes - ANSWER Customers want their products
They want them clean
They want them functional
They want to like their service provider
Differentiated Service - ANSWER To distinguish ourselves as the best in the
business by exceeding customer expectations and making seconds that count
Competitive Urgency - ANSWER Attending to every detail of our business with
enthusiasm, intensity, and thoroughness, as though any detail left unattended
would result in a lost customer.
What is a CRF? - ANSWER Customer Request Form
What is a GRF? - ANSWER Garment Request Form
, What is uniform advantage (UA)? - ANSWER An "insurance" like program that
can be an alternative to paying for damaged garments. Paying a little more per
week for each garment to avoid paying for individual damage costs.
What is Premium Uniform Advantage? - ANSWER The same as UA except will
also apply to premium classed garments. This includes FR garments and non
standard sizes (XXL, LJ, LN, etc.)
When should we discuss accounts receivable with a customer? - ANSWER If
they exceed 30 days past due
How often do you complete Smith Training? - ANSWER Quarterly
Five keys for Smith Driving? - ANSWER Aim high in steering
Get the big picture
Keep your eyes moving
Leave yourself an out
Make sure they see you
What makes up customers total inventory? - ANSWER The garments they are
wearing, the garments stored at their location, and the garments in our
possession.
Minimum expectation for Accounts Receivables? - ANSWER Less than 5%
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