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ITIL 4 Exam 2024/2025 With complete solutions latest update
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ITIL 4 Exam 2024/2025 With complete solutions latest update
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ITIL 4 ExamService Management Answer: A set of specialized organizational
capabilities for enabling value for customers in the form of services
Service Management Answer: A set of specialized organizational
capabilities for enabling value for customers in the form of services
Output Answer: Tangible or intangible deliverable of an activity
Outcome Answer: Result for a stakeholder produced by one or more
outputs.
Cost Answer: Amount or money spent on a specific activity or
resource
Risk Answer: Possible event that could cause harm or loss, of make it
more difficult to achieve objectives
Organization Answer: A person or a group of people that has its own
functions & responsibilities, authorities & relationships to achieve its
objectives
, Value Answer: Perceived benefits, usefulness, importance of
something
Service offering Answer: A description of one or more services,
designed to address the needs of a target consumer group. A service
offering may include goods, access to resources, and service actions.
Service relationships Answer: A co-operation between a service
provider and service consumer. Service relationships include service
provision, service consumption and service relationship management
Service relationship management Answer: Joint activities performed
by a service provider and a service consumer to ensure continual value
co-creation based on agreed and available service offerings.
Service Provision Answer: Activities performed by an organization to
provide services. Includes management of resources, configured to
deliver the service, access to these resources for users, fulfilment of the
agreed service actions, service performance management and continual
improvement. It may also include the supply of goods.
Service consumption Answer: Activities performed by an
organization to consume services. Includes the management of the
consumer's resources needed to use the service, service use actions
performed by users, and may include the receiving (acquiring) of goods.
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