Customer Service NRF-Chapter 2 Exam Questions and Answers 100% Pass | Latest Update
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Course
NRF
Institution
NRF
Customer Service NRF-Chapter 2 Exam
Questions and Answers 100% Pass |
Latest Update
Benefits - Advantages or rewards of product features
Closed Ended Question - Questions that evoke one-word answers
May I help you? NO
Closed ended questions begin with:
Do?
Will?
Can?
Customer Service - Th...
Benefits - ✔✔Advantages or rewards of product features
Closed Ended Question - ✔✔Questions that evoke one-word answers
May I help you? NO
Closed ended questions begin with:
Do?
Will?
Can?
Customer Service - ✔✔The acting of taking care of the customer's needs
by providing and delivering professional, helpful, high quality service and
assistance before, during and after the customer's requirements are met.
Features - ✔✔Those things that are physical in nature
Color, size
Appeal to the senses
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