Change Management - Answers -The development of an overall strategy to examine
the present state of an organization, envision the future state of organization, and
devise a means of moving from one to the other
Participatory leadership - Answers -A management style in which each individual has a
voice in decisions, but top management still has the ultimate decision making authority
vision - Answers -intelligent foresight; starts with a mental image that gradually evolves
from abstract musings to a concrete series of mission statements, goals, and objectives.
flat organization - Answers -Unlike typical pyramid organization chart, the top is pushed
down and the sides are expanded at the base. In a police department, this means fewer
staff departments, and fewer staff assistants but more servants and more patrol officers.
Empowered - Answers -Granting authority and decision making to lower level officers
Decentralization - Answers -An operating principle that encourages flattening of the
organization and places decision making authority and autonomy at the level where
information is plentiful, usually at the center level of the patrol officer
Critical mass - Answers -the smallest number of citizens and organizations needed to
support and sustain the community poll ing initiative
strategic planning - Answers -long term, large scale, futuristic planning
Communication process - Answers -involves a sender, a message, a channel, a
receiver, and sometimes feedback
nonverbal communication - Answers -includes everything other than the actual words
spoken in a message, such as toes, pitch, and pacing
Kinesics - Answers -The study of body movement or body language
Jargon - Answers -The technical language of a profession
Ethnocentricism - Answers -The preference for ones own way of life over all others
Assimilation - Answers -occurs when a society takes in or assimilates various other
cultures to become a melting pot also called acculturation
, acculturation - Answers -occurs when a society takes in or assimilates various other
cultures. Also called assimilation
bias - Answers -prejudice that inhibits objectively; can evolve into hate
stereotyping - Answers -assuming all people within a specific group are the same,
lacking individuality
racial profiling - Answers -a form of discrimination that singles out people of racial or
ethnic groups are more likely than other to commit chain types of crimes. Rase based
enforcement is illegal.
Poverty syndrome - Answers -includes inadequate housing, education, education, and
jobs and a resentment of those who control the social system
Americans with disabilities act - Answers -Legislation signed in 19990 that garantees
that persons with disabilities will have equal access to any public facilities available to
persons without disabilities
crisis behavior - Answers -results she a person has a temporary breakdown in coping
skills; not the same as mental illness
Alzeimers disease - Answers -a progressiv, irreversible, and incurable brain disease
with no know cause that affects four million elderly americans; the classic symptom is
memory loss.
attention deficit hyperactivity disorder - Answers -a common disruptive behavior
disorder characterized by heightened motor activity, short attention span, distractibility,
impulsiveness, and lack of self-control
crack children - Answers -Children who were exposed to cocaine while in the whomb
fetal alcohol syndrome - Answers -the leading known cause of mental retardation in th
western work; effects include impulsively, inability to predict consequences or to use
appropriate judgement in daily life, poor communication skills, high levels of activity,
distractibility in small children, and frustration and depression in adolescents.
Posttraumatic stress disorder - Answers -A persistent reexperiencing of traumatic event
through intrusive memoirs, dreams, and a variety of anxiety related symptoms
collaboration - Answers -occurs when a number of agencies and individuals make a
commitment to work together and contribute resources to obtain a common, long term
goal
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