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Funeral Arrangements Exam - Fall Semester exam Questions Solved 100% Correct | Verified Answers
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Funeral Arrangements Exam - Fall Semester exam Questions Solved 100% Correct | Verified Answers
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Funeral Arrangements Exam - Fall Semester examQuestions Solved 100% Correct | Verified Answers
What are the 5 love languages? - ✔✔Words of Affirmation
Quality Time
Receiving Gifts
Acts of Service
Physical Touch
What does it mean to build rapport? - ✔✔Establishing connection, trust, and understanding
for effective communication and relationships.
What is the theory of interiewing? - ✔✔Knowledge, Environment, and Communication.
What are some things that are important when making arrangements? - ✔✔1. Credibility -
meet the family's expectations and disclose concerns families have voiced in the past -- honesty
is crucial.
2. Provide a plan - many families have never arranged a funeral before. Provide a goal and
overview for the meeting.
3. Anticipate - before the family comes in, they may ask questions on the phone. Try to answer
them as best as possible and anticipate the kind of questions they will ask during the meeting.
What should you do if a family mentions something that you have no idea what it is? -
✔✔Ask generic questions to gain more information on the subject.
What is PIPEDA? - ✔✔Look at the business cards. I am not writing that in multiple places, ya
goon.
, What should you make sure has happened during the arrangements? - ✔✔1. BAO and Price
List
2. Contract explained and signed
3. Tour of the showroom/funeral home
4. Answer any final questions
Does a licensee have to sign the contract? - ✔✔Yes.
What legal documents do you need filled out after the funeral arrangement? - ✔✔Privacy
Policy
Form 15 (Statement)
Cremation Agreement
Contract
Proof Of Death Cert.
What are some additional documents? - ✔✔Price list
Summary Sheet
Transfer Authorization
Order Forms
Director's Memo
Items to Remain
Death Notice
Third Party Order Forms
First Call Sheet
At-Need/Pre-Need Checklist
What is the difference between a death notice and an obituary? - ✔✔Death notice: brief,
states death.
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