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Funeral Arrangements Exam Questions Solved 100% Correct | Verified Answers
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Funeral Arrangements Exam Questions Solved 100% Correct | Verified Answers
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Funeral Arrangements Exam Questions Solved 100%Correct | Verified Answers
-We assume that the other parties have the same expectations that we have
what are the conflict management styles? - ✔✔-Forcing/competing
-Collaborating
-Avoiding
-Accommodating
-Compromising
Appropriate use of the *forcing/competing* conflict style includes when: - ✔✔-The conflict
is about personal differences (about values that are hard to change)
-Maintaining close, supportive relationships is not critical
-Conflict resolution is urgent
Appropriate use of the *avoiding* conflict style includes when: - ✔✔-One's stake in the issue
is not high
-Confrontation will damage a critical working relationship
-A time constraint necessitates avoidance
Appropriate use of the *accommodating* conflict style includes when: - ✔✔-Maintaining the
relationship outweighs all other considerations
-The changes agreed to are not important to the accommodator but they are to the other party
-The time to resolve the conflict is limited
Appropriate use of the for *compromising* conflict style includes when: - ✔✔-The issues are
complex and critical with no simple or clear solution
-All parties have strong interest in different solutions
, -Time is short
Appropriate use of the *collaborating* conflict style includes when: - ✔✔- Maintaining
relationships is important
-Time is available
-It is a peer conflict
What are 5 ways to listen better? - ✔✔-Silence
-The mixer
-Savoring
-Listening positions
-RASA (Receive, appreciate, summarize, ask)
How does Julian Treasure define listening? - ✔✔-Making meaning from sound
-mental process
What are some tips for keeping your composure during difficult situations? - ✔✔-Take deep
breaths (count to 7 in and out)
-Internal dialogue
("this is not my grief)
-Go to your happy place
What are some tips to keep in mind when navigating the profession environment in North
America? - ✔✔-Be on time
-Don't interrupt
-Dress professionally
-Unplug during meetings
-Watch your language
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