IT Final Exam UPDATED ACTUAL Questions and CORRECT Answers
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Course
IT.
Institution
IT.
IT Final Exam UPDATED ACTUAL
Questions and CORRECT Answers
Enterprise software is built around thousands of predefined business processes
that reflect: - CORRECT ANSWER- Best practices
Which of the following provides a suite of integrated software modules for finance and
accounting, human re...
IT Final Exam UPDATED ACTUAL
Questions and CORRECT Answers
Enterprise software is built around thousands of predefined business processes
that reflect: - CORRECT ANSWER- ✔✔Best practices
Which of the following provides a suite of integrated software modules for finance and
accounting, human resources, manufacturing and production, and sales and marketing that
allows data to be used by multiple functions and business processes? - CORRECT
ANSWER- ✔✔ERP Systems
Selling a customer with a checking account a home improvement loan is an example of: -
CORRECT ANSWER- ✔✔cross selling
In order to achieve maximum benefit from an enterprise software package, a business should:
- CORRECT ANSWER- ✔✔change the way it works to match the software's business
processes.
Specific security challenges that threaten clients in a client/server environment include:
unauthorized access, errors, and spyware - CORRECT ANSWER- ✔✔unauthorized access,
errors, and spyware
The Gramm-Leach-Bliley Act - CORRECT ANSWER- ✔✔requires financial institutions to
ensure the security of customer data
Which of the following is an important capability for sales processes that is found in most
SFA modules in major CRM software products? - CORRECT ANSWER- ✔✔Lead
management
Which of the following is a type of ambient data? - CORRECT ANSWER- ✔✔A file deleted
from a hard disk
Which process is used to protect transmitted data in a VPN? - CORRECT ANSWER-
✔✔Tunneling
, A ________ is a method of interaction with a customer, such as telephone or customer
service desk. - CORRECT ANSWER- ✔✔Touch point
One or more access points positioned on a ceiling, wall, or other strategic spot in a public
place to provide maximum wireless coverage for a specific area are referred to as: -
CORRECT ANSWER- ✔✔hotspots
Which of the following defines acceptable uses of a firm's information resources and
computing equipment? - CORRECT ANSWER- ✔✔Acceptable Use Policy (AUP)
A digital certificate system: - CORRECT ANSWER- ✔✔uses third-party CAs to validate a
user's identity
Which type of network would be most appropriate for a business comprised of three
employees and a manager located in the same office space whose primary need is to share
documents? - CORRECT ANSWER- ✔✔Peer to peer network
Approximately what percentage of U.S. households has high-speed broadband connections? -
CORRECT ANSWER- ✔✔75%
In controlling network traffic to minimize slow-downs, a technology called ________ is used
to examine data files and sort low-priority data from high-priority data. - CORRECT
ANSWER- ✔✔Deep packet inspection
The HIPAA Act of 1996: - CORRECT ANSWER- ✔✔outlines medical security and privacy
rules.
Marketing modules in CRM systems provide tools for all of the following except: -
CORRECT ANSWER- ✔✔assigning and managing customer service requests
Which of the following refers to a company's suppliers, supplier's suppliers, and the processes
for managing relationships with them? - CORRECT ANSWER- ✔✔Upstream portion of the
supply chain
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