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Beroepsoriëntering 1 Samenvatting
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Beroepsoriëntering 1 samenvatting AP Hogeschool HR-Support schooljaar 2019/2020
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BEROEPSORIËNTERINGHR-Support
AP Hogeschool
Schooljaar 2019 – 2020
Deze samenvatting is extra bij de cursus en powerpoints. Kijk zeker na of er
geen extra informatie is bijgekomen. Voor het vermelde schooljaar is deze
informatie in principe compleet.
Pincket Kelly
pincketkelly@gmail.com
,Beroepsoriëntering 2019-2020
Inhoud
Quotes.................................................................................................................... 2
ECTS....................................................................................................................... 4
Inleiding.................................................................................................................. 6
Deel 1| Kwaliteitszorg in een organisatie...............................................................7
1| Wat is kwaliteitszorg?...................................................................................... 7
1.1| Wat is kwaliteit?........................................................................................ 7
1.2| Wat is een proces?.................................................................................... 7
1.3| Wat is een kwaliteitszorg? (kwaliteitsbeleid of – management)................8
2| Ontstaansgeschiedenis................................................................................... 9
2.1| Frederic Taylor (1856-1915)......................................................................9
2.2| Henry Ford (18636-1947)..........................................................................9
3| Belangrijkste of minimale voorwaarden........................................................10
3.1| Welke factoren (wat) en actoren (wie) zorgen voor kwaliteit?................10
3.2| Belangrijk kwaliteitsprincipe PDCA..........................................................11
3.3| PDCA-filosofie van Deming......................................................................12
4| Andere kwaliteitszorgsystemen....................................................................14
5| Samengevat.................................................................................................. 17
6| Kwaliteitsdenken vraagt een aangepast HRM-beleid....................................18
Deel 3| Globaal en HR Beleid................................................................................ 19
1| Wat is een HR-Beleid? Via model van Noomen.............................................19
1.1| Wat is een beleid?................................................................................... 19
1.2| Organisatiedoelstelling?..........................................................................20
1.3| Stakeholders – belanghebbenden...........................................................21
2| Wat is HRM?.................................................................................................. 22
2.1| Geschiedenis........................................................................................... 22
2.2| Verschil tussen beheer en beleid............................................................22
2.3| Model van Noomen................................................................................. 22
2.4| Model van Ulrich..................................................................................... 27
3| HR-instrumenten en definitie........................................................................28
3.1| Tichy/ michigan-model (kunnen tekenen)...............................................28
3.2| Mogelijk takenpakket. (Smilansly)...........................................................30
3.3| Model van MOK....................................................................................... 32
3.4| Definitie................................................................................................... 32
............................................................................................................................. 34
Deel 5| Gastspreker.............................................................................................. 35
1
,Beroepsoriëntering 2019-2020
Deel 7| HR als dienstverlener............................................................................... 35
7.1| Wat is adviseren?....................................................................................... 35
Adviseren is een mensenzaak........................................................................35
Professioneel adviseren................................................................................. 36
Definities van adviseren................................................................................. 36
Verschil managen – adviseren.......................................................................37
7.2| Posities?..................................................................................................... 38
Posities en rollen............................................................................................ 38
Soorten HR-professionals............................................................................... 39
Binnen organisaties........................................................................................ 40
Binnen sectoren............................................................................................. 41
7.3| De adviesrelatie en samenwerking............................................................41
Verhoudingen................................................................................................. 41
Opdrachten.................................................................................................... 42
Mandaten....................................................................................................... 42
7.4| HR-proces en -advies................................................................................. 43
Dienstverleningsmodel................................................................................... 43
Adviesvraagstukken....................................................................................... 43
HR-kennis is zachte macht............................................................................. 44
Effectiviteit..................................................................................................... 45
Quotes.
“De kwaliteit van een organisatie (haar producten of diensten) kan
nooit beter zijn dan de kwaliteiten van de mensen die de organisatie
maken.”
HR is belangrijk
Werving en selectie is belangrijk
Ik snap het nut niet van deze opdracht…
“Wat wil de organisatie bereiken, via zijn mensen en welk HRM-beleid,
via zijn HRM-instrument, is nodig om zijn doelstelling te halen?”
Missie, visie en beleid nodig
Goed uitgewerkt plan
Duidelijke doelstellingen
Verschillende stappen
2
, Beroepsoriëntering 2019-2020
3
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