Exam (elaborations)
Cintas Exam| Complete Questions and Answers
- Course
- Institution
Cintas Exam| Complete Questions and Answers
[Show more]
Content preview
Cintas Exam| Complete Questionsand Answers
introduction, purpose, procedure & payoff, appointment - -4 steps of a
phone script
- "hello, my name is caitlin with cintas..the reason for my call is we are
currently servicing jerrys auto and abc trucking in your area. I was able to
help them by consolditing vendors and reducing their overall costs. Ill be in
your area on thursday does 2 pm or 3 pm work better? - -phone call role
play
- 80 calls/ 8 appointments/ 15 emails - -How many dials, contacts and
appointments should you aim to have per phone block, per hour
- - -Rep to explain the seeding process
- - -Why is seeding important?
- 1. Build Rapport
2. Probe Cycle
3. Present
4. Cintro
5. Close
6. Handle Objections - -What is each step of RBS
- 1. Build rapport: validate business owner/ DM process, positive/negative
bias, survey of evidence - -1. Build rapport: Objectives and methods
- 2. Identify opportunity, P.O.N.C., Close on change, position features and
program requirements - -2. Probe Cycle: Objectives and methods
- 3. Tell prospect how Cintas meets requirements, position advantages as
program requirements, presenting the proposal - -3. Present: Objectives and
methods
- 4. Build Credibility, Doing business with leader - -4. Cintro: Objectives and
methods
- 5.Summarize, Gain Agreement - -5. Close: Objectives and methods
- 6. Empathize, clarify, isolate, respond - -6. Handle Objections :Objectives
and methods
, - 1. Focus- remind prospect of BM
2. Evidence- show not consistent with BM
3. Agreement- gain agreement with customer that evident is inconsistent
4. P.O.N.C.- make them feel potential pain/ cost of not having service
5. Set requirement- establish program would be better if pain was removed
6. Set Benefit: make sure prospect agrees that benefit is important and
would be at an advantage moving forward - -6 steps of the Probe Cycle in
RBS
- Price of non-conformance: the potential pain/ cost to not have our service
or program - -What does PONC stand for? what does using it entail?
- it shows our process- presents value with working with an industry leader -
-What do you think presenting cintro is important part of the sales process?
- 1. Principle Objective
2. Management Systems
3. Corporate Character - -What are the three elements of corporate culture
at cintas?
- We will exceed our customers expectations to maximize the long term
value of Cintas, for its shareholders and working partners - -what is the
principal objective?
- 1. professionalism
2. high principles and moral values
3. we act with competitive urgency
4. positive discontent - -what are the four components of cintas corporate
character?
- What is the safety vision? - -1. every cintas location is accident and illness
free
2. every cintas partner is engaged in contiously improving safety
3. Cintas is widely recognized as a world leader in safety
- we do not make promises we cant deliver, we do not have someone other
than the decision maker sign, we do not sign the service agreement for DM,
consult manger if faced with unethical practices - -what does it mean to be
ethical with customers?
- New Presentations X Close Rate X Average Account Size
More presentations = Higher close ratio - -Sustained Success Model:
- - -what are the four helmet laws?
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Nursephil2023. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75632 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now