NCM 119 - Midterm Exam UPDATED ACTUAL Questions and CORRECT Answers
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Course
NCM 119
Institution
NCM 119
NCM 119 - Midterm Exam UPDATED
ACTUAL Questions and CORRECT
Answers
This reflects the hierarchical nature of the organization. Downward communication includes
directives to employees, expectations for employees, and performance feedback according to
Sullivan (2012) as cited by Murray (2017...
NCM 119 - Midterm Exam UPDATED
ACTUAL Questions and CORRECT
Answers
This reflects the hierarchical nature of the organization. Downward communication includes
directives to employees, expectations for employees, and performance feedback according to
Sullivan (2012) as cited by Murray (2017). - CORRECT ANSWER✔✔- DOWNWARD
COMMUNICATION
It is the sending of information up the hierarchal chain. EX: requests for resources, sharing
ideas or suggestions for improvement, and employee grievances. - CORRECT
ANSWER✔✔- UPWARD COMMUNICATION
It is the sharing of information among nurse leaders and managers or other staff at the same
level. - CORRECT ANSWER✔✔- LATERAL COMMUNICATION
This occurs with others in the organization who are not on the same level in the hierarchy is
considered diagonal communication. EX: a nurse leader and manager communicates with the
chief financial officer or the medical director. - CORRECT ANSWER✔✔- DIAGONAL
COMMUNICATION
- is essentially used in a professional setting.
- It is a purposeful piece of writing that conveys relevant information to the reader in a clear,
concise, and effective manner. - CORRECT ANSWER✔✔- BUSINESS WRITING
1. Instructional
2. Informational
3. Persuasive
4. Transactional - CORRECT ANSWER✔✔- TYPES OF BUSINESS WRITING
- is directional and done for the purpose of completing a task.
EX: user manual and memo fall - CORRECT ANSWER✔✔- Instructional
, - refers to recording information or documents essential to the core functions of an
organization.
EX: financial statements of a company, minutes of a meeting and report writing. - CORRECT
ANSWER✔✔- Informational
- it aims to impress the reader and influence their decision. It contains information about a
product or service. This includes bulk sales, emails and press releases. - CORRECT
ANSWER✔✔- Persuasive
- is a day-to-day communication at the workplace.
EX: communication is sent by email, but also includes official letters, forms, and invoices. -
CORRECT ANSWER✔✔- Transactional
1. Clarity of purpose
2. Clarity of thought
3. Convey accurate and relevant information
4. Avoid jargon
5. Read and revise
6. Practice is the key
7. Be direct
8. Avoid verbosity
9. Correct grammar and sentence structure
10. Easy to scan - CORRECT ANSWER✔✔- PRINCIPLES OF GOOD BUSINESS
WRITING
is a short message for internal communication in an organization. It is written to
communicate with a wide audience on something brief but important. - CORRECT
ANSWER✔✔- MEMO WRITING
1. VERBATIM MINUTES
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