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ServiceNow CIS Exam Questions and Answers - SAM
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ServiceNow CIS Exam Questions and Answers - SAM
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ServiceNow CIS - SAMThe user's manager must approve or decline the reclamation. - Answer-A user is notified their software
install has been flagged for reclamation. The user declines approval. What is the next step in the
workflow?
a) Nothing happens.
b) The user's manager must approve or decline the reclamation.
c) The reclamation candidate is removed from the candidate list.
d) The software is reclaimed since it was not in use.
sam_user - Answer-Which default role has access to the Software Asset application, but has limited
access to its administrative features?
a) sam_developer
b) sam
c) sam_user
d) sam_admin
Purchased rights should be less than 20 - Answer-Which of the following is NOT a valid entitlement
import error?
a) Publisher Part Number not found
b) Publisher Part Number and Software Model not found
c) Multiple software models found for the Publisher Part Number
,d) Import template customized resulting in one or many fields being invalid
e) Purchased rights should be less than 20
sam_user - Answer-By default, which ServiceNow role can view reconciliation results?
a) sam_reconcile_user
b) sam_user
c) sam_viewer
d) sam_cmdb_user
a) Create Allocations
c) Remove Allocations
d) Purchase Rights
f) Remove Unlicensed Installs - Answer-Which of the following remediation options may be available
after a reconciliation has been run? (select 4)
a) Create Allocations
b) Create New Model
c) Remove Allocations
d) Purchase Rights
e) Remove Entitlements
f) Remove Unlicensed Installs
Remove unlicensed installations - Answer-In addition to creating a new purchase order for software
licenses, additional remediation options are available in Software Model results to:
a) Update license metrics
b) Create allocations
c) Remove unlicensed installations
,d) Remove software products
a) Total Spend
c) True-up Cost
d) Potential Savings
f) Over-licensed amount - Answer-Which of the following calculations are provided for publishers on the
license workbench?
(Select four.)
a) Total Spend
b) Number of unlicensed installs
c) True-up Cost
d) Potential Savings
e) License Metric Results
f) Over-licensed amount
Software Entitlement - Answer-The license metric field is by default, displayed on which record form
within ServiceNow?
a) Software Model
b) Software Allocations
c) Software Entitlement
d) Software Types
Fully normalized - Answer-Which of the following is an invalid software normalization status?
a) New
b) Fully normalized
c) Manually normalized
, d) Publisher normalized
e) Match not found
Discovery, Import Data, Manual - Answer-What are three ways to get software asset data into
ServiceNow?
a) Clone, Background Script, Discovery
b) Import Data, Plugin, Clone
c) Discovery, Import Data, Manual
d) Plugin, Background Script, Manual
Maintain compliance
Optimize spend
Support software audits - Answer-The goals of SAM are
Software allocation - Answer-One or more use rights assigned to a specific device or user.
Software normalization - Answer-The process of standardizing discovered software installation data to
defined norms.
Software reconciliation - Answer-The process of producing a compliance position by comparing the
number of software rights acquired against the normalized software inventory.
Software remediation - Answer-Options for resolving license rights compliance issues identified during
reconciliation.
Software reclamation - Answer-The process of identifying unused software and uninstalling it so that
the software rights for the user or device can be repurposed.
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