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Cintas SSR Certification - Customer Retention Practice Questions and Answers 100% Pass $12.49   Add to cart

Exam (elaborations)

Cintas SSR Certification - Customer Retention Practice Questions and Answers 100% Pass

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  • Cintas SSR Certification

Cintas SSR Certification - Customer Retention Practice Questions and Answers 100% Pass What is the transition of trust? - ANSWER-The SSR and sales rep are present during the first service of the account and have the responsibility of ensuring the customer's needs are met when transferred from ...

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  • November 18, 2024
  • 8
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Cintas SSR Certification
  • Cintas SSR Certification
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SophiaBennett
Cintas SSR Certification - Customer
Retention Practice Questions and
Answers 100% Pass

What is the transition of trust? - ANSWER✔✔-The SSR and sales rep are present during

the first service of the account and have the responsibility of ensuring the customer's

needs are met when transferred from the sales rep to the SSR


What are the main actions of the customer coaching portion of the Onboarding process?

- ANSWER✔✔-SSR reviews the invoice and turn-in history with the contact to ensure

the customer is maximizing the value of the program while also building trust in Cintas'

processes


ROLE PLAY - What is this service charge on the invoice? - ANSWER✔✔-The service

charge consists of everything that goes into servicing your account, it takes into account

factors such as maintaining our trucks, gas, the time it takes to service your account, my

salary, and so on


Why is our market reputation so important? - ANSWER✔✔-WOM - Customer tells 11

people when they have a problem or bad experience. This is known as the 11 to 3

phenomenon


Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 1/8

, What does NPS stand for? - ANSWER✔✔-Net promoter score/system


What are the three NPS classifications? - ANSWER✔✔-Promoters - Likely to

recommend Survey Score of 9 or 10


Passives - Likely to Recommend Survey score of 7 or 8


Detractors - Survey Score of 6 or less


How do you calculate your NPS? - ANSWER✔✔-Promoters minus detractors divided

by total surveys


What are the four Service Quality Absolutes? - ANSWER✔✔-Customers want their

uniforms/products


They want them clean


They want them functional and in the correct number


They want to like and depend on their service provider


What are four main components of creating raving fans? - ANSWER✔✔-Customers that

love doing business with Cintas


Stay with Cintas


Grow their business with Cintas


And recommend Cintas to other businesses




Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 2/8

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