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Cva Exam Study Guide Questions and Answers 100% Pass
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Cva Exam Study Guide Questions and Answers 100% Pass A good way to determine the best service for your clients is by - ANSWER-better understanding them by asking questions and effectively listening to their responses Clients that rely entirely on your confident recommendations behave in such a ...

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  • November 18, 2024
  • 49
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • cva exam study guide questions and answers 100 pa

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  • CVA
  • CVA

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Cva Exam Study Guide Questions and
Answers 100% Pass

A good way to determine the best service for your clients is by - ANSWER✔✔-better

understanding them by asking questions and effectively listening to their responses


Clients that rely entirely on your confident recommendations behave in such a manner

because - ANSWER✔✔-they are unable or unwilling to make the decision on their own


When dealing with clients, which of the following should you NOT do? - ANSWER✔✔-

Treat every client the same


Because the doctor actually examines their pet, clients feel that interaction influences

them more than interaction with other staff members. - ANSWER✔✔-False


Fill in the blank regarding clients, "They don't care how much you _______, until they

know how much you care. - ANSWER✔✔-Know


What is a client's greatest single expectation with regard to staff? - ANSWER✔✔-

Keeping your word.


Most clients say the yellow pages were their main source of referral. - ANSWER✔✔-

False



Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 1/49

,A _______ reputation spreads quicker than a _______ one. - ANSWER✔✔-bad, good


Why is the location of the veterinary hospital important? - ANSWER✔✔-A. Saves time


B. Convenient.


D. Both A and B


When working in a veterinary hospital, 'adjusting to change' is important. Which is an

example of that? - ANSWER✔✔-A. New Drugs /Medications


B. Working with different veterinarians


C. Both A and B


Which of the following are some ways you can grow in your personal knowledge? -

ANSWER✔✔-A. Seminars.


B. Reading.


C. One-on-one training.


D. All of the above.


Employees working in the veterinary field see the exact same situation every day. -

ANSWER✔✔-False


The number one cause of a person's failure to perform is the inability to

______________. - ANSWER✔✔-Follow instructions.




Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 2/49

,Mistakes are easier to tolerate if they are volunteered rather than discovered by

management - ANSWER✔✔-True


Professionalism is largely based on - ANSWER✔✔-A. Appearance.


C. Behavior.


D. Both A and C are correct answers.


A clean reception area tells clients that a hospital is probably clean throughout. -

ANSWER✔✔-True


Record keeping is ___________ responsibility - ANSWER✔✔-A. The veterinarian's


B. The technician's.


C. The receptionist's.


D. All of the above.


"If it isn't _____________, it didn't happen." - ANSWER✔✔-Written


An x-ray badge protects you from being exposed to radiation. - ANSWER✔✔-False


Each of the following is a shield for individuals who are performing radiographs except

- ANSWER✔✔-Dosimeter badge


Repeated unprotected radiology exposure has been shown to produce all of the

following except: - ANSWER✔✔-Flu-like symptoms




Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 3/49

, Teamwork only applies to those individuals that work as technicians. - ANSWER✔✔-

False


What is the number one breakdown of a team atmosphere? - ANSWER✔✔-Gossip


What makes good teamwork? - ANSWER✔✔-A. Being Helpful


B. Anticipating the needs of others


C. Sticking together D. All the above


Even the most _________ client should be treated with courtesy and respect -

ANSWER✔✔-Demanding.


Doing "a little bit more' for customers provides a excellent customer service. -

ANSWER✔✔-True


There is no need to be a "people person" when working in the veterinary field since the

patients are animals. - ANSWER✔✔-False


The proper name for a sheep is - ANSWER✔✔-Ovine


When asked to place an animal in a "lateral recumbent position", you should place it -

ANSWER✔✔-On its side, away from the midline


When describing something further away from a pet's wound, you would say it is -

ANSWER✔✔-Distal




Copyright ©SOPHIABENNETT 2025 ACADEMIC YEARALL RIGHTS RESERVED. Page 4/49

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