Lean Six Sigma Exam with Questions and Answers

Lean Six Sigma Exam with Questions and Answers Performance Quality ANSWER Design specifications define *features* Faster, longer life, more functions, user interface, finer fits and finishes, price, cost etc. etc. Conformance Quality ANSWER Determined by the execution of the specifications and processes 6 Sigma Japan History ANSWER In the Early 50's, Japan invited two American quality experts, W. Edwards Deming and J.M. Juran to train them in quality management Deming and Juran succeeded in establishing the foundation that made Japanese products the highest quality, most competitive products in the world by the 1970's Total Quality Management ANSWER Everyone in the workplace is responsible for quality and the *customer* is the next person in the process. Everyone has a direct customer. Crosby's absolutes ANSWER 1. Quality is conformance to requirements 2. The system of Quality is prevention 3. The performance Standard is ZERO DEFECTS 4. The measurement of Quality is the price of non-conformance Company priorities - Bad companies ANSWER 1. Cost 2. Delivery 3. Quality 4. Safety