Question 1 of 20
People spend a considerable part of their working day _________ with others. One of the findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965), echoed more recently by Oshagbemi (1988), is that managers and others consistently underestimate the amoun...
Question 1 of 20
People spend a considerable part of their working day _________ with others. One of the
findings of the early work activity studies (Burns, 1954, 1957; Horn and Lupton, 1965), echoed
more recently by Oshagbemi (1988), is that managers and others consistently underestimate the
amount of time they spend ...
A. relating
B. hiding from
C. talking about
D. misunderstanding
Question 2 of 20
_________ is a core competence. People who cannot _______ cannot relate. Nichols and
Stevens (1957) estimate that 45 per cent of all communication time is spent __________
compared with 30 per cent speaking, 16 per cent reading and 9 per cent writing. Despite the fact
that people spend so much time __________, few ever receive any formal training on how to
__________ effectively.
A. Talking
B. listening, listening
C. Observing
D. selling
Question 3 of 20
__________ __________is the kind of listening people engage in for pleasure. It might occur
when listening to poetry or children playing.It involves the listener seeking out signals or
messages that she wants to hear.
A. Corrobative listening
B. Demonstrative listening
C. Appreciative listening
D. Explanative listening
Question 4 of 20
Being aware of one's own _________ _______ can help a person listen more effectively.
A. personal filters
B. great ideas
C. careful observations
D. sound beliefs
, Question 5 of 20
The _______ __________ offers a set of pointers to the kinds of behaviour that communicate a
sense of presence to the speaker. These need not always be adhered to strictly. They are not
rules, rather they are reminders of the importance of non-verbal behaviour. The listener?s body is
a vehicle for communication and she should constantly be aware of all the cues and messages she
is sending.
A. next chapter
B. holy books
C. SOLER mnemonic
D. summer memories
Question 6 of 20
_____________ _____________ can also be used to regulate the communicative flow between
people. The importance of a person?s regulatory skills is reflected by the evaluative statements
we often make about others, such as, "talking to him is like talking to a brick wall", "you can't
get a word in edgeways" or, "she keeps butting in".
A. Non-verbal behaviours
B. Meditative insights
C. Relaxed approaches
D. Open awareness
Question 7 of 20
One of the most common definitions of the ____________ is "a conversation with a purpose"
(Bingham, Moore and Bruce 1942). This is a wide ranging, umbrella-like definition, which
encompasses many kinds of purposeful conversations ranging from disciplinary interviews to
counselling sessions, and possibly even including negotiations.
A. counseling-statement
B. meeting
C. walk-about
D. interview
Question 8 of 20
Psychological factors, such as attitudes, motives and expectations, can also be important sources
of __________. The motivation of the interviewer and respondent to engage in the interview
might be different.For example, in an appraisal interview the interviewer might be motivated to
help the appraisee develop and realize his full potential, and, therefore, might regard seeking
accurate information about the appraisee's strengths and weaknesses as an important objective of
the interview.
A. bias
B. motivation
C. insight
D. agreement
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