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NHA Practice Test 3 Exam Questions and Answers
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NHA Practice Test 3 Exam Questionsand Answers
A medical assistant is posting charges to a patient's account. The assistant should
obtain the necessary information from which of the following sources? - correct
Answers-Fee schedule
Which of the following medical record content areas includes a patient's demographic
data? - correct Answers-Subjective
Which of the following resources provides information about the use of chemicals in a
medical facility? - correct Answers-Safety data sheet (SDS)
Which of the following methods of filing paper medical records involves placing newer
reports on top of older reports? - correct Answers-Shingling
A provider notifies a medical assistant that she will be arriving 20 min late to the office
which of the following action should the assistant take ? - correct Answers-Notify the
next scheduled patient about the delay
A medical assistant is performing inventory for a clinic which of the following actions
should the assistant take while performing inventory? - correct Answers-Prepare a
purchase order
A medical assistant receives instructions from a primary care provider to refer a patient
to a dermatologist which of the following actions should the assistant take first? - correct
Answers-Complete a patient referral form
A medical assistant is helping a patient check out which of the following actions should
the assistant take ? - correct Answers-Review the patient's medical record
A medical assistant is performing claim submission for a medical office. which of the
following processes involves the electronic auditing and sorting of claims? - correct
Answers-Clearinghouse submission
A medical assistant is performing bookkeeping duties using the office's electronic health
record software for which of the following reasons should the assistant enter an
adjustment on a patient's account? - correct Answers-Insurance disallowance
Which of the following resources provides a standard language for services provided
during a medical visit ? - correct Answers-Current Procedural Terminology manual
, Which of the following terms describes the act of unlawfully increasing the
reimbursement amount from a third party payer? - correct Answers-Upcoding
In which of the following categories would a medical assistant find a wheelchair listed? -
correct Answers-Durable item
Which of the following terms describes a collection of associated files that functions as a
basis for retrieving information? - correct Answers-Database
Which of the following allows a patient to confirm or cancel an appointment remotely? -
correct Answers-Automated call routing
To be a successful member of a team which of the following actions should a medical
assistant take? - correct Answers-Demonstrate willingness to duties
A patient in the waiting room approaches a medical assistant and states ive been
waiting 20 minutes to see my doctor can't you do something? which of the following
responses by the assistant is an example of active listening? - correct Answers-You
sound frustrated about how long you've been waiting
A medical assistant is preparing a business correspondence which of the following is a
characteristic of the modified block letter style? - correct Answers-The complimentary
closing is centered on the page
A medical assistant is checking in a patient who is hearing impaired which of the
following actions should the assistant take? - correct Answers-Stand within the patient's
field of vision
A medical assistant is providing discharge instruction for a patient who is visually
impaired which of the following actions should the assistant take? - correct Answers-
Notify the patient when entering the room
In which of the following locations should the inside address appear in a business
letter? - correct Answers-Between the dateline and the salutation
A medical assistant is checking in a patient who does not speak the same language as
the assistant which of the following actions should the assistant take? - correct
Answers-Ask a bilingual staff member to assist with communication
Which of the following elements is essential for successful teamwork? - correct
Answers-Related short-term and long-term goals
A medical assistant is engaging in conversation with a patient who was recently
terminated from the practice. The patient has come to the office and is demanding an
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