PHARMACY TECHNICIAN BASICS-CVS CERTIFICATION TEST *Q&A* (100% Correct) 2024/2025 |VERIFIED|
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Course
CVS Pharmacy
Institution
CVS Pharmacy
PHARMACY TECHNICIAN BASICS-CVS
CERTIFICATION TEST *Q&A* (100%
Correct) 2024/2025 |VERIFIED|
What is the primary role of a pharmacy technician within a CVS pharmacy setting?
The primary role of a pharmacy technician at CVS is to assist pharmacists in dispensing
prescription med...
PHARMACY TECHNICIAN BASICS-CVS
CERTIFICATION TEST *Q&A* (100%
Correct) 2024/2025 |VERIFIED|
What is the primary role of a pharmacy technician within a CVS pharmacy setting?
The primary role of a pharmacy technician at CVS is to assist pharmacists in dispensing
prescription medications to patients, manage inventory, handle insurance claims, provide customer
service, and ensure compliance with state and federal regulations for pharmacy practices.
Explain why it is critical for a pharmacy technician to accurately input patient data into the CVS system.
Accurate input of patient data ensures correct medication dispensing, prevents potential drug
interactions or errors, and maintains adherence to patient safety and privacy standards set by laws like
HIPAA.
How should a pharmacy technician handle a prescription with unclear directions from a prescriber?
The technician must immediately notify the pharmacist of any unclear or ambiguous prescription
directions so the pharmacist can contact the prescriber for clarification. This ensures patient safety and
compliance with prescription guidelines.
Describe how a pharmacy technician verifies insurance eligibility and handles a rejected claim.
The technician uses CVS’s pharmacy management system to verify insurance eligibility by
entering patient details and insurance information. In case of a rejected claim, they must check for issues
such as incorrect patient information, eligibility dates, or drug coverage limitations and work with the
patient or insurance company to resolve the rejection.
Outline proper storage and handling procedures for refrigerated medications in a CVS pharmacy.
Refrigerated medications must be stored at specific temperatures as indicated on their packaging
or per CVS protocols, typically between 36°F and 46°F (2°C to 8°C). Pharmacy technicians must regularly
check temperatures, log data, and rotate stock to ensure freshness and adherence to CVS’s storage
standards.
What steps must a pharmacy technician take if they suspect a forged prescription?
1
, If a forged prescription is suspected, the technician must immediately notify the pharmacist. The
pharmacist may contact the prescribing physician for verification and, if appropriate, notify law
enforcement or follow CVS’s internal procedures regarding prescription fraud.
Explain the significance of maintaining accurate medication counts in inventory management.
Accurate medication counts are essential for preventing shortages, minimizing overstock,
ensuring proper billing, and maintaining regulatory compliance. This process helps meet patient needs
while adhering to CVS’s policies and state laws.
What actions should a pharmacy technician take when a patient requests a brand-name drug over a
generic alternative?
The technician should inform the patient that the pharmacist will need to confirm the brand-
name request with the prescriber and verify insurance coverage for brand-only dispensing. Additionally,
they should explain any differences in cost and potential coverage limitations.
Describe how a pharmacy technician can assist a customer who is experiencing difficulty using their
medication.
The technician can refer the patient to the pharmacist for a detailed consultation, ensuring the
pharmacist explains medication usage, potential side effects, storage, and any drug interactions.
Pharmacy technicians must not independently offer clinical advice.
How should a pharmacy technician prioritize tasks during a busy shift at CVS?
Technicians should prioritize patient safety and prescription processing, followed by time-
sensitive tasks like resolving insurance issues, assisting customers, managing phone calls, and performing
inventory tasks according to CVS’s workflow guidelines.
Explain the importance of HIPAA compliance in pharmacy practice.
HIPAA compliance ensures the confidentiality, integrity, and security of patients’ protected health
information (PHI). Pharmacy technicians must safeguard all patient data, whether spoken, written, or
electronic, to protect privacy and avoid legal penalties.
What should a pharmacy technician do if they accidentally break a tablet while filling a prescription?
2
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