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Samenvatting Tentamentraining OPM2 2020
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Samenvatting tentamentraining opm2 2020, alle belangrijke punten voor het tentamen staan beschreven
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Crash Course OPM2 20/1/2020*alle onderwerpen staan in de handleiding van OPM2 (1.8 body of knowledge)
Operations management
- 1 van de 3 keyfactoren binnen een bedrijf
- Verantwoordelijk voor de operatie: primaire processen van een bedrijf (daar waar dienst of product
wordt gemaakt)
- Marketing (incl sales, product/service development, operations
- functie is het dagelijkse doen
Manufacturing process types
- Heel weinig volume, of heel veel
- Variatie in product
Service process types
- Aantal klanten hoog/gemiddeld/laag
, - Customer contact hoog/gemiddeld/laag
- Customization hoog/gemiddeld/laag
- Staff discretion hoog/gemiddeld/laag
De 4 V’s
- Volume laag: hoge unit cost om onderdeel te maken (weinig standaardiseren, versnellen)
- Variatie hoog: Hoge unit cost etc.
Operations Performance
- Productivity: output from the operation / input to the operation
- Single-factor productivity: output from the operation / one input to the operation
- Multi-factor productivity: output from the operation / all inputs to the operation
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