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Funeral Service Management- Test Questions & Answers
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Funeral Service Management- Test Questions & Answers
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Funeral Service Management- TestQuestions & Answers
Define and know what rooted communities are Correct Ans-Communities with a large
portion of the population that does not move to other states. These individuals are deeply
rooted to their communities and deeply connected to their employers and the traditions they
get up with . They have lower cremation rates.
Areas with high active affiliation with Christianity
Areas with lower income
Areas with higher home ownership rates but lower home values
Areas with lower education rates achived on average
Who are the cremation consumers? Correct Ans-Three types of consumers:
Price driven
Value driveno
Experience driven
What societal trends affect cremation consumers? Correct Ans-People are dying older and
choosing cremation for themselves
Migration to retirement locations is increaseing
Cremation has become acceptable
Environmental considerations are being more important
Level of education is rising
,Ties to tradition are becoming weaker
Regional differences are diminishing
What three groups are mainly the cremation market? Correct Ans-Baby Boomers
Men Over 55
Women over 55
Why do people choose cremation for their family members? Correct Ans-Wishes of the
deceased
Cost
Simplicity
Decline in loyalty to a funeral home
Desire to have chooses
Family mobility
Increased longetivity
Luxury of time
Peer pressure
Wish to remember deceased as healthy, happy, and peaceful
Previous poor experience
Avoid grief
Portability
Weakening ties
, Religious acceptance
Body not in earth
How do you prepare a human remains for the unembalmed viewing? Correct Ans-Aspirtate
cavities but do not add cavity fluid
Clean the body
Close the eyes and lips
Remove pacemakers, IV, Catherters,
Wash and comb hair
Position body in natural repose
Cover with clean sheet
What are some of the verification processes that should be in place to ensure that theFH will
cremate the correct remains? Correct Ans-Id upon transfer / removal
Cremation arrangementso What is the FD's approach to the arrangement conference?o
Correct Ans-Meet the people at the door, offer refeshments, offer condolences, use this as
an opportunity to serve
What are the options available for a family utilizing cremation? Correct Ans-Open casket
viewing, closed casket visitation, a cremation completed before a visitation with the ashes
present, ect.
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