AHLEI EXAM WITH GUARANTEED ACCURATE ANSWERS |COMPLETE
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Course
AHLEI
Institution
AHLEI
Chapter 1 - ACCURATE ANSWERS
Noncommercial operations - ACCURATE ANSWERS o Schools
o Hospitals
o Military
o Nursing homes.
Hotel sales and marketing department - ACCURATE ANSWERS responsible for attracting guests to the property, making group bookings, and handling convention services.
...
AHLEI EXAM
AHLEI EXAM WITH GUARANTEED ACCURATE ANSWERS |COMPLETE
Chapter 1 - ACCURATE ANSWERS✔✔
Noncommercial operations - ACCURATE ANSWERS✔✔ o Schools
o Hospitals
o Military
o Nursing homes.
Hotel sales and marketing department - ACCURATE ANSWERS✔✔
responsible for attracting guests to the property, making group bookings,
and handling convention services.
o Often involved with advertising and public relations.
,Revenue and support centers - ACCURATE ANSWERS✔✔ helps
managers organize their planning and effectively operate each service
outlet.
Multi-unit organizations - ACCURATE ANSWERS✔✔ popular because
they provide brand recognition.
o Opportunity to market in a large region.
o Use of operating procedures, standardized building designs, and
centralized menu planning.
o Ability to obtain business loans.
o Easier employee recruitment.
o Specialized technical assistance.
POS systems track and record meaningful information that managers can
use to better control their food and beverage operations. - ACCURATE
ANSWERS✔✔
Employee turnover - ACCURATE ANSWERS✔✔ turnover is the
percentage of total employees per department who leave during a
specific time period.
o Select qualified applicants or those who can be trained.
o Offer competitive salaries or bonuses.
o Train supervisors to use effective practices when interacting with their
employees.
o Managers can use training, cross training, and self-improvement to
build leadership and improve employees work skills.
, Chapter 2 - ACCURATE ANSWERS✔✔
Process of effective planning - ACCURATE ANSWERS✔✔ 1. Vision:
broad abstract view of what the organization seeks to be.
2. Mission: more specific statement of how that goal will be achieved.
3. Long-range plan (usually five years): indicates what managers want to
accomplish within a certain time period in relation to the mission.
4. Business plan (revenue goals within the next year)
5. Marketing plan
6. Operating budget: details budget for revenue, costs associated with
the products and services that are produced, and the property's financial
goals for a specific time period.
Basic steps in the control process - ACCURATE ANSWERS✔✔ 1.
Establish and maintain standards.
2. Measure actual operating results.
3. Compare actual results with standards.
4. Take corrective action.
5. Evaluate corrective action.
Aspects of effective standards - ACCURATE ANSWERS✔✔ o Be
specific and measurable (quantity)
o Encourage further creativity and challenge (quality)
o Include feedback as part of the control system (control)
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