Chapter 02: The Therapeutic Relationship: Ethics, Cultural Competencies, and
Boundaries
Salvo: Massage Therapy
MULTIPLE CHOICE
1. A good therapeutic relationship is one of the best predictors of which therapy-related factor?
a. Client compliance
b. Positive outcomes
c. Legal actions
d. Arbitration counsel
ANS: B
The efficacy of the therapeutic relationship can be substantiated scientifically. Research has
found repeatedly that a good therapeutic relationship is one of the best predictors of positive
outcomes in therapy.
2. Which term means adherence to a set of values and obligations, formally agreed-upon codes
of conduct, and reasonable expectations of clients, colleagues, and co-workers?
a. Therapeutic relationships
b. Professionalism
c. Conflicts of interest
d. Reciprocity
ANS: B
Professionalism is the adherence to a set of values and obligations, formally agreed-upon
codes of conduct, and reasTonEaSblTe
BexApNecKtaStiEoLnsLoEf Rcl.ieCnOts,Mcolleagues, and co-workers. Key
values of professionalism include acting in the client’s best interest and putting that interest
before your own, maintaining standards expected of other members of the profession, and
staying current with changes and discoveries in the field.
3. Which term means moral principles that govern behavior?
a. Autonomy
b. Laws
c. Empathy
d. Ethics
ANS: D
Ethics are moral principles that govern behavior.
4. Which aspect of ethics involves respecting the rights of competent individuals to make their
own decisions?
a. Autonomy
b. Veracity
c. Beneficence
d. Fidelity
ANS: A
Professionals have an obligation to uphold autonomy, which is respecting the rights of
competent individuals to make their own decisions.
, 5. Which aspect of ethics obligates professionals to act in ways that benefit the wellbeing of
others?
a. Autonomy
b. Non-malfeasance
c. Beneficence
d. Fidelity
ANS: C
Beneficence obligates professionals to act in ways that benefit the wellbeing of others.
6. Which aspect of ethics requires that professionals remain loyal and dedicated to their clients,
and that professionals keep their promises and honor commitments?
a. Autonomy
b. Justice
c. Beneficence
d. Fidelity
ANS: D
The principle of fidelity requires that professionals remain loyal and dedicated to their clients,
and that professionals keep their promises and honor commitments.
7. Which principle involves protecting information from unauthorized access or release, loss,
theft, and from its modification?
a. Fidelity
b. Authenticity
c. Justice
d. Confidentiality
ANS: D
Confidentiality refers to the obligation of professionals or professional organizations to
safeguard entrusted information. The principle of confidentiality includes protecting
information from unauthorized access or release, loss, theft, and from its modification.
8. Under which circumstance can massage therapists legally breach confidentiality?
a. Records are requested by a client’s spouse
b. Records are subpoenaed by a court order
c. Transferring records from one massage therapist to another
d. Complying with verbal request for records by a client’s physician
ANS: B
If clients are involved in court proceedings and requests are made for client records, the
therapist may be legally required to release the record as the client/therapist relationship may
not be privileged under state law. If client records are subpoenaed, notify the client before
records are released and this action will allow the client to discuss the situation with his or her
attorney, which may lead the attorney to file a motion to quash or block the subpoena.
9. Which legislation requires professionals to report concerns of neglect or abuse to appropriate
state agencies?
a. Consumer protection
b. Mandatory reporting
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