House of BRM - 4 pillars (core disciplines) - ANSWER1. Demand shaping
2. Exploring
3. Servicing
4. Value harvesting
House of BRM - Roof - ANSWERClarity of the BRM role in context of provider STRATEGY and OPERATING MODEL
BRM Competencies (6) - ANSWER1) Strategic Partnering
2) Business IQ
...
BRMP EXAM QUESTIONS 100%
ANSWERED!!
House of BRM - 4 pillars (core disciplines) - ANSWER1. Demand shaping
2. Exploring
3. Servicing
4. Value harvesting
House of BRM - Roof - ANSWERClarity of the BRM role in context of provider
STRATEGY and OPERATING MODEL
BRM Competencies (6) - ANSWER1) Strategic Partnering
2) Business IQ
3) Portfolio Management
4) Provider Domain
5) Powerful Communication
6) Business Transition Management
Typical BRM role - ANSWER-sits at intersection of service provider and business
partner
-stimulates surfaces and shapes business demand for maximum value
-member of both Provider and business mgmt teams
Business Relationship Manager - Definitions - ANSWER-stimulate, surface and
shape business demand for a provider's products and services and ensure that the
potential business value from those products and services is captured, optimized
and communicate
- Role - connector and translator
-Discipline and organizational capability - set of competencies and processes that
foster productive, value producing relationships between Provider and the business
units they serve
3 BRM Metaphors - ANSWER1) Navigator - facilitate business-Provider
convergence
2) Connector - facilitate connections and mobilize projects and programs
3) Orchestrator - orchestrate Capabilities to seize value from provider services
High Level Capability Model (3) - ANSWER1) Demand Governance Capabilities
2) Value Chain Capabilities
3) Enabling Capabilities
Business-Provider Maturity Model - ANSWER- Tool for calibrating business demand
maturity, provider supply maturity, and the BRM role
- BRM role will be tactical when below mid two, role will be strategic above ~2.5
What is BRM responsibility for Value Optimization? (RACI) - ANSWERResponsible
, BRM Related Standards (3) - ANSWER- ISO 20000
- ITIL Framework
- SFIA (Skills Framework for the Information Age)
Business Relationship Maturity Model - ANSWER- Maturity of the business-Provider
(IT) relationship
- L1: Ad Hoc
- L2: Order Taker
- L3: Service Provider
- L4: Trusted Advisor
- L5: Strategic Partner
Business-Provider Alignment Model - ANSWER1. Environment
2. Strategic Context
3. IT Strategy
4. IT Portfolio
Business-Provider Alignment Model - Barriers - ANSWER1. Environment -
Contextual Barriers (what drives our behavior)
2. Strategic Context - Expression Barrier (what we want to do)
3. IT Strategy - Specification Barrier (what IT must do)
4. IT Portfolio - Implementation Barrier (what we get done)
Demand Shaping - ANSWER- one of the 4 pillars/capabilities
- process by which possibilities for using the Provider's services within the business
are surfaced and capitalized upon
- goal is to identify that set of possibilities that will create the most value for the
organization
Overview of the Strategic Relationship Management Stages (5) - ANSWER1)
Initiation/Overview
2) Discovery
3) Planning
4) Execution
5) Extend/Expand
Linking Business Drivers with Technology - ANSWERDiscovery technique
1) Driver - business "what"
2) Initiatives - Business "how"
3) Enablers - Provider "what"
4) Technology - Provider "how"
Solution-based vs Value-based Discussions - ANSWERSolution-based: start with
what we provide and connect that to a customer problem
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