COB 300- Operations Final Exam Questions and Answers
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Course
COB 300-
Institution
COB 300-
COB 300- Operations Final Exam Questions and Answers
Goods - Answerphysical items produced by business organizations
/.Services - Answeractivities that provide some combination of time, location, form and psychological value
/.Operations Management - Answerthe management of systems or ...
COB 300- Operations Final Exam Questions and Answers
Goods - Answerphysical items produced by business organizations
/.Services - Answeractivities that provide some combination of time, location, form and
psychological value
/.Operations Management - Answerthe management of systems or processes that
create goods and or provide services
/.Supply Chain - Answera sequence of activities and organizations involved in producing
and delivering a good or service
/.Value-Added - Answerthe difference between the cost of inputs and the value or price
of outputs
/.Process - Answerone or more actions that transform inputs into outputs
/.Lead Time - Answerthe time between ordering a good or service and receiving it
/.Model - Answeran abstraction of reality; a simplified representation of something
/.System - Answera set of interrelated parts that must work together
/.Pareto Phenomenon - Answera few factors account for a high percentage of the
occurrence of some events
/.Craft Production - Answersystem in which highly skilled workers use simple, flexible
tools to produce small quantities of customized goods
/.Mass Production - Answersystem in which low-skilled workers use specialized
machinery to produce high volumes of standardized goods
/.Interchangeable Parts - Answerparts of a product made to such precision that they do
not have to be custom fitted
/.Division of Labor - Answerthe breaking up of a production process into small tasks, so
that each worker performs a small portion of the overall job
/.Six Sigma - Answera process for reducing costs, improving quality and increasing
customer satisfaction
/.Agility - Answerthe ability of an organization to respond quickly to demands or
opportunities
,/.Lean System - Answersystem that uses minimal amounts of resources to produce a
high volume of high quality goods with some variety
/.Sustainability - Answerusing resources in ways that do not harm ecological systems
that support human existence
/.Ethics - Answera standard of behavior that guides how one should act in various
situations
/.Ethical Framework - Answera sequence of steps intended to guide thinking and
subsequent decision or action
/.Outsourcing - Answerbuying goods or services instead of producing or providing them
in house
/.Competitiveness - Answerhow effectively an organization meets the wants and needs
of customers relative to others that offer similar goods or services
/.Strategies - Answerplans for achieving organizational goals
/.Tactics - Answerthe methods and actions take to accomplish strategies
/.Core Competencies - Answerthe special attributes or abilities that give an organization
a competitive edge
/.Order Qualifiers - Answercharacteristics that customers perceive as minimum
standards of acceptability to be considered as potential for purchase
/.Order Winners - Answercharacteristics of an organizations goods or services that
cause it to be perceived as better than the competition
/.Environmental Scanning - Answerthe monitoring of events and trends that present
threats or opportunities for a company- remember crest
/.Operation Strategy - Answerthe approach, consistent with the organization strategy
that is used to guide the operations function
/.Quality Based Strategy - Answerstrategy that focuses on quality in all phases of an
organization
/.Time-Based Strategy - Answerfocuses on reduction of time needed to accomplish
tasks
/.Productivity - Answera measure of the effective use of resources usually expressed as
the ratio of output to input
, /.Contract Manufacturer - Answeran organization that performs manufacturing and/or
purchasing needed to produce a product of device not for itself but as a service to
another firm
/.Concurrent Engineering - Answeremphasizes cross-functional integration and
concurrent development of a product and its processes
/.Quality Function Deployment - AnswerQFD - a process that helps a company
determine the product characteristics important to the consumer and to evaluate its own
product in relation to others
/.House of Quality - Answera matrix that helps a product design team translate
customer requirements into operating and engineering goals
/.Value Analysis/Value Engineering - Answeranalysis with the purpose of simplifying
products and processes by achieving equivalent or better performance at a lower cost
/.Ecodesign - Answerthe incorporation of environmental considerations into the design
the development of products or service
/.Cycle Time - Answerthe average time between completions of successive units in a
process
/.Utilization - Answerthe ratio of the time that a resource is actually activated relative to
the time that it is available for use
/.Buffering - Answera storage area between stages where the output pf a stage is
placed prior to being used in a downstream stage
/.Blocking - Answerthe activities in the stage must stop because there is no place to
deposit the item just completed
/.Starving - Answerthe activities in stage must stop because there is no work
/.Bottleneck - Answera resource that limits the capacity or maximum output of the
process
/.Make-to-Order - Answera process that is activated only in response to an actual order
/.Make-to-Stock - Answera process that produces standard products that are stored in
finished goods inventory
/.Hybrid - Answercombines the features of both make-to-order and make-to-stock
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