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Workplace Readiness Skills 6-12 Questions And Answers 100% Correct
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Workplace Readiness Skills 6-12 Questions And Answers 100% Correct Introduction What part of your speech sets the tone, gains trust, and gets the audience's attention? treat her as you would any other customer. While waiting on customers, you notice an elderly woman looking at new computers...

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  • November 23, 2024
  • 5
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

  • workplace readiness skills 6 12
  • questions and answers 100 correct

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  • Workplace Readiness
  • Workplace Readiness

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Workplace Readiness Skills 6-12 Questions
And Answers 100% Correct

Introduction What part of your speech sets the tone, gains trust, and gets the audience's

attention?




treat her as you would any other customer. While waiting on customers, you notice an

elderly woman looking at new computers. You should assume she knows less about computers

than the younger customers you serve.




There is a broader range of talents, skills, and creativity. Why is having cultural diversity

on a company's staff a good idea?




acceptance. All of the following are barriers to respecting diversity EXCEPT:




To be fired, reassigned, or demoted. A customer-service worker, due to her religious

beliefs, has refused to serve someone. What should that employee expect?




diversity. Teaching employees to manage conflict, to collaborate, and to understand

cultural differences creates a work environment that supports:

, Workplace Readiness Skills 6-12 Questions
And Answers 100% Correct

Respect for diversity Being considerate of other people and cultures is an example of

which workplace readiness skill?




treat the person with dignity and respect. While in the workplace, you meet a person with

a disability. You should




eet the customer and ask if he would like her assistance. Oki is a sales associate at a

computer sales store. He notices an older man with tattered clothing enter the store. How should

he first approach the customer?




internal customer service. Sierra has taken initiative to create a new operations manual for

the office. To gather accurate information for the manual, she decides to survey the staff to

determine which procedures are currently used. Sierra is demonstrating:




Follow the established customer-service policy. A customer who speaks little English calls

with questions about a product he recently purchased at your store. You are having difficulty

understanding him. What is your best approach to helping this customer?

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