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PARGAS FINAL EXAM 3 COB 300 QUESTIONS ND ANSWERS
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PARGAS FINAL EXAM 3 COB 300 QUESTIONS ND ANSWERS
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PARGAS FINAL EXAM 3 COB 300QUESTIONS ND ANSWERS
6 areas of control - Answers -1. Physical
2. Human resources
3. Informational
4. Financial
5. Structural
6. Cultural
The control process - Answers --Establishment of clear standards of performance
-Comparing performance to those standards,
-Corrective action to repair performance deficiencies
THREE METHODS
1.Feedforward/preliminary control (procative)
2. Concurrent control (in-process)
3. Feedback control (used when first two fail)
Benchmarking - Answers -determining other companies standards
Corrective action - Answers -identify performance
bureautic control - Answers --Uses rewards and punishment
-emphasize following rules
objective controls - Answers -the use of observeable measures of employment
Normative controls - Answers -a companies widely shared values and beliefs guide
workers behavior and decisions
concertive control - Answers -Instead of being based on strong organizational cultures
as in normative control, Concertive control is based on the development of values,
beliefs, and rules in autonomous work groups.
Self Control - Answers -managers control their own behavior
Balanced Scorecard - Answers -measurement of organizational performance in four
equally important areas: finances, customers, internal operations, and innovation and
learning/growth
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