©THESTAR EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
Cope Health Scholars MC Exam Questions
With Verified And Updated Answers
What does a uniform consist of? - answer✔tucked polo shirt, khaki pants, ID, white tennis
shoes, black pen, opt. black/brown belt
What is the latest date that participants can reschedule their shifts? Add additional shifts? -
answer✔the 25th of the month before the shifts begin; after the 25th until the end of the
month
How can a participant reschedule a shift? How often? - answer✔e-mail the DC at least 48 hours
before with: date and time of shift to be rescheduled, reason, requested replacement; two
times in a month becomes grounds for counseling
How can a participant excuse a missed shift? - answer✔call the charge nurse 15 minutes after
the shift starts, e-mail the DC at least 24 hours before with: reason, new shift date and time
What is an unexcused missed shift? Protocol? - answer✔when the participant fails to notify the
DC until after the shift begins; 1 unexcused missed shift is automatic counseling
If participants take two back-to-back shifts, what must they do? - answer✔take a 30-minute
break in between, and use two lines in their timesheet, with the appropriate time allotments
(so that the second shift would only have 3:30)
What is an hours audit request form? - answer✔to request documentation of hours completed
What are the three levels of punishment for violating protocol? - answer✔counseling report
(review policy and correct behavior); suspension from shifts (under performance contract);
counseling session (possible release)
What are the four stakes of health service delivery? - answer✔regulators (government
agencies, acredditing agencies, etc.), providers (health care professionals), payers (government:
medicare for elderly, medicaid for poor; HMO: primary care referral; PPO: direct to specialist),
consumers (patients: outpatient, inpatient; community)
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, ©THESTAR EXAM SOLUTIONS 2024/2025
ALL RIGHTS RESERVED.
How will the health care of tomorrow hopefully differ from that of today? - answer✔more of a
focus on primary and preventive care, with most money spent there, as opposed to intensive
care/specialty
What is HCAHPS? - answer✔a patient experience survey that determines 30% of the hospital's
value-based incentive payments (so, basically a reward for quality)
What are the 8 domains of HCAHPS? - answer✔nurse communication, doctor communication,
communication about medications, responsiveness of hospital staff, cleanliness and quietness,
pain management, discharge management
"30 second rule" - answer✔never keep a patient or a person on the phone waiting for more
than 30 seconds without checking in with them (with a smileeeee)
"no point" policy - answer✔never point to where someone is; always them there directly
What is AIDET? - answer✔Acknowledge, Introduction, Duration, Explanation, Thank You
What is KIAHI? - answer✔Knock, Introduce, Assess, Hand Hygiene, Identify
What is an HAI? - answer✔a healthcare-associated infection, or an infection that developed in a
setting where healthcare is delivered
What is a nosocomial infection? - answer✔an infection acquired while a patient is in the
hospital
What is PPE? And what are four types? - answer✔personal protective equipment; gloves, gown,
eye, and respiratory protection
What is the central premise of standard precautions? - answer✔all bodily fluids are potentially
infectious
What is antibiotic resistance? - answer✔when the over-prescription of antibiotics results in
antibiotic resistance, in which the strong bacteria are immune
What are examples of viral infections? - answer✔HIV, HPV, EBV, Influenza
How to prevent the spread of blood borne pathogen injuries? - answer✔don't recap needles,
ensure that used needles are disposed in appropriate sharps container, use proper PPE;
primarily, these are spread through needles sticks and blood splash exposures
What do you do if you are exposed to blood? - answer✔wash the needle sticks and cuts; flush
the nose, mouth or skin; irrigate the eyes, report the exposure to the charge nurse, complete
assessment documentation, page the Program Manager
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