MQM 323 Exam 2 Question and answers already passed
1 view 0 purchase
Course
MQM 323
Institution
MQM 323
MQM 323 Exam 2 Question and answers already passed
psychological contract - correct answer an unwritten agreement that sets out what management expects from an employee and vice versa
new psychological contract - correct answer employers will provide: competitive compensation and benefi...
MQM 323 Exam 2 Question and answers
already passed
psychological contract - correct answer ✔an unwritten agreement that sets
out what management expects from an employee and vice versa
new psychological contract - correct answer ✔employers will provide:
competitive compensation and benefits, flexibility to balance work and home
life, based on effort presented
Employees will provide: Continuous skill improvement and increased
productivity, extra effort
5 methods of addressing absenteeism - correct answer ✔Disciplinary
approach, positive reinforcement, combination approach, no fault policy, and
paid time off programs
No-Fault Policy - correct answer ✔Employees must manage their own
attendance unless they abuse that freedom
Paid Time Off (PTO) - correct answer ✔employees use days from their
accounts at their discretion from a paid time off account
Turnover - correct answer ✔the process in which employees leave an
organization and have to be replaced
Involuntary turnover - correct answer ✔employees are terminated for poor
performance, work rule violations or through layoffs
components of turnover cost - correct answer ✔separation costs
vacancy costs
replacement costs
training costs
hidden and indirect costs
myths about retention - correct answer ✔-Money is the main reason people
leave
-Hiring has little to do with retention
-If you train people, you are only training them for another employer
-Do not be concerned about retention during organizational change
-If high performers want to leave, the company cannot hold them
Exit interviews - correct answer ✔interviews that occur when a person
chooses to leave a place of employment
Core workers - correct answer ✔Employees that are foundational to the
business (work year round)
Flexible workers - correct answer ✔employees that are hired on an "as-
needed" basis
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Academia199. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $13.99. You're not tied to anything after your purchase.