MQM exam 1 example questions and answers rated A+
which statement is true about the changing nature of management?
a. managers realize that high quality customer service is essential and that employees are an important part of that
b. few managers have to develop strategies that address the ...
MQM exam 1 example questions and
answers rated A+
which statement is true about the changing nature of management?
a. managers realize that high quality customer service is essential and that
employees are an important part of that
b. few managers have to develop strategies that address the green movement
because it has fallen out of favor with customers
c. managers recognize that manufacturing is increasing in the United States
as service industries are declining
d. managers realize that human nature thrives on familiarity, and people fear
change and innovation - correct answer ✔a
which statement is most likely true concerning the official activities and roles
of senior managers?
a. each of the roles is equally important for managers at all levels of the
organization
b. technical, human, and conceptual roles have been associated with the
activities of senior management
c. the roles of disseminator, negotiator, and liaison are most important for
senior managers
d. the leader role is of paramount important to managers in high level
management positions because they need to move the entire organization
toward a common goal - correct answer ✔c
in the changing workforce, _________ plays a big role in customer
satisfaction
, a. recruiters
b. employee performance appraisals
c. marketing
d. the organization's strategy
e. employee attitude and behaviors - correct answer ✔e
what is considered the essence of a manager?
a. to train subordinates to be leaders
b. to manage within the organization
c. to oversee the work of other people so organizational goals can be
accomplished
d. to lead within the organization - correct answer ✔c
to improve your political skills at work, you should ________?
a. downplay your accomplishments
b. develop an image and style unique to you, regardless of the organization
and its culture
c. frame arguments with a clear statement of personal interest
d. gain control of organizational resources - correct answer ✔d
which of mintzberg's management roles involves collecting, receiving, and
disseminating information?
a. informational
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