WGU C208 FINAL OA STUDY GUIDE EXAM QUESTIONS WITH CORRECT ANSWERS ALL VERIFIED BY AN EXPERT A+ GRADED (LATEST UPDATE)
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Course
WGU C208
Institution
WGU C208
Which three individuals within an organization could play the role of change agent - ANS ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when implementing a change - ANS Establishing a sense of urgency
Place the stages of Ever...
WITH CORRECT ANSWERS
ALL VERIFIED BY AN EXPERT
A+ GRADED (LATEST UPDATE)
, Which three individuals within an organization could play the role of change agent - ANS ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader takes when
implementing a change - ANS Establishing a sense of urgency
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage)
to 5 (latest stage) - ANS knowledge
K
persuasion
decision
implementation
C
confirmation
The head of human resources of a large company is considering changes to the employee
LO
benefits program but is unsure how the employees will respond to these changes
Which type of change model should this person employ? - ANS Descriptive
Which two statements characterize low end disruption - ANS it is an innovation that is good
enough
YC
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ANS Communicating change initiatives through email
Explaining why the change is needed
D
What is essential for a leader to communicate when undertaking organizational change? - ANS
a consistent vision of the end result of the change
U
how should training be viewed during organizational change - ANS as a worthwhile investment
in a successful transition
ST
How can a leader connect with employees to help sustain organizational change? - ANS
offering positive feedback
Which approach is proven and effective in using reinforcements to sustain change? - ANS
Directing leaders to focus on profit-driven goals, market share, and employee satisfaction
What is a common cause for the failure of organizational change - ANS unclear goals
Which role does creative tension play in organizational change according to Peter Senge? -
ANS It drives people to bring reality in line with their vision
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