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MGT 301 Final Exam NAU Study Guide Solutions
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MGT 301 Final Exam NAU Study Guide Solutions Putnam Investments of Boston offers a wide range of mutual funds through independent brokers. To gain a competitive advantage over other mutual fund companies, Putnam now provides brochures and prospectuses of their mutual funds to brokers within 24...

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  • November 25, 2024
  • 48
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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  • mgt 301 final exam nau study guide solutions

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MGT 301 Final Exam NAU Study
Guide Solutions


Putnam Investments of Boston offers a wide range of mutual funds

through independent brokers. To gain a competitive advantage over other

mutual fund companies, Putnam now provides brochures and

prospectuses of their mutual funds to brokers within 24 hours of request.

This is an example of - ANSWER✔✔-Responsiveness strategy


An operations task performed at Hard Rock Café is - ANSWER✔✔-

preparing employee schedules


The five elements in the management process are - ANSWER✔✔-plan,

organize, staff, lead, and control


Which of the following is NOT a typical operations management function?

- ANSWER✔✔-Produce an advertising campaign for a cell phone


BMW's plant in Spartansburg, SC developed the BMW X5 (new SUV) in 35

months. They have an aggressive target of reducing new product

Copyright ©EMILLYCHARLOTE 2025 ACADEMIC YEAR, ALL RIGHTS RESERVED. Page 1/48

,development cycles by 30%. This is an example of the operations

management competitive advantage of - ANSWER✔✔-Response


Customers of Dell Computers can order their computers on-line. Once the

order is placed, Dell starts to assemble the computer. Dell has recently

reduced the time it takes to assemble a computer from 10 hours to 8 hours.

This is an example of competing by - ANSWER✔✔-Response


Among department stores, Nordstrom has a reputation for highly

personalized customer service. This is an example of which OM strategy? -

ANSWER✔✔-Differentiation strategy


Southwest Airlines has streamlined its facilities to minimize the cost of

scheduling crew changes, maintenance, and inventories of parts. This is an

example of which OM strategy? - ANSWER✔✔-Low-cost strategy


Which of the following products is likely to be assembled on a repetitive-

process line? - ANSWER✔✔-television sets


Fender's Custom Shop has produced guitars for many famous and gifted

guitarists including Eric Clapton, John Deacon (Queen), and David

Gilmore (Pink Floyd) to name a few. The Shop uses new and highly

Copyright ©EMILLYCHARLOTE 2025 ACADEMIC YEAR, ALL RIGHTS RESERVED. Page 2/48

,specialized equipment. Highly detailed inlay work is performed with a

Hegner precision scroll saw. Final assembly of the guitars is done by actual

musicians. What type of process strategy is utilized by Fender's Custom

Shop? - ANSWER✔✔-job shop


At Nike iD's website you can design your own shoe including selecting the

uppers color and material, color of the Nike swoosh, sole, tongue and your

own personalized ID. Three to four weeks later the shoe you designed is

delivered to your home. This is an example of - ANSWER✔✔-Mass

customization


Another phrase used to describe Process Focus - ANSWER✔✔-job shop


Another phrase used to describe Mass Customization - ANSWER✔✔-built

to order


Another phrase used to describe Repetitive Focus - ANSWER✔✔-module


Another phrase used to describe Product Focus - ANSWER✔✔-continuous

process


Which of the following products is likely to be assembled on a repetitive-

process line? - ANSWER✔✔-television sets
Copyright ©EMILLYCHARLOTE 2025 ACADEMIC YEAR, ALL RIGHTS RESERVED. Page 3/48

, In the 1980's, Xerox studied the distribution system of L.L. Bean. Xerox

compared the performance of its distribution system with L.L. Bean's and

used what it learned to improve its operations. This process is called -

ANSWER✔✔-Benchmarking


The process of identifying other organizations that are best at some facet of

your operations and then modeling your organization after them is known

as - ANSWER✔✔-Benchmarking


Which of the following is not a Total Quality Management concept? -

ANSWER✔✔-strategic planning


Which of these is NOT an element of TQM? - ANSWER✔✔-management

empowerment


Metro Airport flight traffic control tracks the length of flight delays. One

tool that Metro uses is an R chart. The purpose of such an R chart is to

determine whether there has been a - ANSWER✔✔-change in the variation

of the flight delay length


he control chart that monitors a process average is the - ANSWER✔✔-x-bar

chart

Copyright ©EMILLYCHARLOTE 2025 ACADEMIC YEAR, ALL RIGHTS RESERVED. Page 4/48

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