Summary
Samenvatting - Soft Skills Non-verbale communicatie (MBO82a)
- Course
- Institution
Non-verbale communicatie heeft als onderdelen: - non-verbale communicatie - spiegelen - de handdruk
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M5: non-verbale communicatieJe kan niet niet communiceren!
- Meer dan 70% van de indruk die je maakt, wordt bepaald door non-verbale
signalen.
- Het goed verstaan van lichaamstaal is essentieel voor iedereen!
Non-verbale communicatie
De handdruk
- De ongemakkelijke
- De COVID-19 versie
- Onder vrienden
- De professionele tips:
o Oogcontact (niet te kort, niet te lang)
o Uitgestrekte arm met kleine knik aan de elleboog
o Vingers naar beneden
o Zachtjes naar de andere persoon toe buigen
o Gelijke druk uitoefenen
o Oprechte (glim)lach
o Loslaten na 1-2 seconden
Spiegelen
- Subtiel maar zeer krachtig signaal: duidt op verlangen om contact te
maken, een vertrouwensband op te bouwen
- Zit ingebakken in ons DNA en doen we dus vaak onbewust:
- bevordert samenwerking (en verhoogt dus overlevingskansen)
- We spiegelen diegene die we leuk/interessant vinden
- Creëert gevoel van gelijkenis, verbondenheid
o Helpt je om iemand te overtuigen
o Resulteert in hogere verkoopcijfers
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