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MGT 105 Process Management Lecture Notes
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- Post University
This is a comprehensive and detailed note on process management for MGT 105. **Here for YOU!!
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Process ManagementProcess management involves planning and administering the
activities necessary to achieve a high level of performance in key
organizational processes, and identifying opportunities for improving
quality and operational performance, and ultimately, customer
satisfaction. Process management consists of three major
activities: design, control, and improvement.
Nearly every leading company views process management as a
fundamental business activity. AT&T, for example, identified the following
principles to guide their process management activities:
Process improvement focuses on the end-to-end process.
The mind-set of quality is one of prevention and continuous
improvement.
Everyone manages a process at some level and is
simultaneously a customer and a supplier.
Customer needs drive process improvement.
Corrective action focuses on removing the root cause of the
problem rather than on treating its symptoms.
Process simplification reduces opportunities for errors and
rework.
Process improvement results from a disciplined and
structured application of quality management principles.
Value-creation processes (sometimes called core processes) are those
most important to “running the business” and maintaining or achieving a
sustainable competitive advantage. Value-creation processes frequently
align closely to an organization’s core competencies and strategic
objectives, which we will discuss in Chapter 10.
In many organizations, value-creation processes take the form of projects
—temporary work structures that start up, produce products or services,
and then shut down.
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