REC 2100 Final Exam Questions and Answers
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bilateral agreement - ✔✔international agreements made between two countries; can include restrictions
on airports that can be served by flights, flight frequency, and size and seat capacity of airplanes
charter (motor coach) - ✔✔pre-existing group secures the services of the bus at a reduced price; group
members may belong to a particular club or organization, or may simply form as the result of a common
interest in travelling to a destination at a reduced cost
e-ticket - ✔✔mobile friendly ticket on a mobile device that can be scanned by many ticket readers
commercial food service - ✔✔serves the public and is available to anyone wanting to eat out; e.g. include
restaurants, clubs, bars, and fast food places
non-commercial food service - ✔✔is found in places where food service isn't the main business and there
is a captive audience for these services; e.g. inclujde sports arenas, museums, historic sites, special events,
recreational camps, airlines, and movie theatres
how is non-commercial different from commercial food service? - ✔✔1. more regular working hours in
non-commercial vs commercial food services jobs
2. non-commercial food service workers receive holidays off
full-service restaurant - ✔✔customers sit down, have their orders taken and then are served; includes
Haute cuisine, fine dining and dining
Haute cuisine - ✔✔elegant expensive style of restaurant, staff is well-trained and plentiful, fresh
ingredients are used and usually there is a wine cellar
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,fine dining - ✔✔elegant service just not has fancy as a haute cuisine restaurant; don't have as many levels
of wait staff
dining - ✔✔growing category due to increasing demand for more casual dining and fresh eclectic or
fusion foods; this is the largest grouping of full service restaurants that includes bistros, cafes, tratorrias,
pubs, family style, speciality, ethnic, theme, and buffet
limited service restaurants - ✔✔food service that involves little or no table service available; customers
order and pick up their own food and often clear their own table; commonly these are fast food
restaurants but this grouping also includes cafeterias, takeout, and food courts, the key is usually self
service
fast food restaurants - ✔✔high speed service, high customer turnover, disposable utensils/plates/cups,
etc., limited menus, controlled portion sizes, customers serve themselves, many are franchises, and
assembly line food production occurs
drinking establishments - ✔✔includes bars, taverns, pubs, cocktail lounges, and nightclubs; some of these
may be self service while others may be full service
main factors that have led to the success of fast foods - ✔✔1. the discovery of frozen foods
2. the rise in automobile ownership and travel by same
3. franchising
4. the faster pace of life and the time poverty we experience regularly
tourism sales dependent - ✔✔earn more than 50% of their sales revenue from tourists; if the tourist
business dried up, these restaurants wouldn't be profitable
tourism profit dependent - ✔✔earn 20-50% of their sales revenue from tourists so they couldn't be
profitable without tourists; most restaurants fit into this category
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, resident sales dependent - ✔✔earn less than 20% of their sales revenue from tourists; these restaurants
may profit from tourist dollars but can operate without them; success is easier in big cities than smaller
ones due to the high number of potential customers to draw from
environmental concerns (food & bev industry) - ✔✔-minimizing the use of plastics and styrofoam which
take years to decompose - biodegradable containers are popular
-restaurants using products raised and grown locally to reduce carbon emissions
-organically grown food
takeout - ✔✔-"home meal replacement" and includes vending machines
-takeout restaurants offer the best chance for success among new ventures
-leads to more quick service meals and buying prepared food from grocery outlets or takeout vendors
casual dining - ✔✔due to less discretionary income, casual dining is replacing fine dining, and
restaurants are becoming smaller and more intimate to be profitable
dining out with children - ✔✔availability of a kids menu is very important if restaurants wish to
encourage the presence of young diners and families
social media (food & bev industry) - ✔✔educated and vocal customers have greater access to travel;
combined with the explosion of media, consumers are increasingly knowledgeable and sophisticated
about food
independent/individual ownership - ✔✔private ownership of a restaurant where properties are operated
as individual proprietorships
-in some cases, private investors but into a property which could make it a joint venture
multi-unit corporate ownership - ✔✔similar to corporate chain ownership in the lodging industry, a
single headquarters runs a series of restaurants in a city or across a country
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