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Hulp materiaal, hoe reageer je in het Engels op een klacht
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- Institution
In dit document leer je hoe je reageert in het Engels op een klacht via de mail. er wordt ook uitgelegd welke stappen je het beste kan gebruiken.
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Basis, Klacht afhandelen in een mail:
Mrs wordt gebruikt voor getrouwde vrouwen en Miss voor ongehuwde vrouwen. Mocht
je het niet zeker weten, dan kun je voor Ms gaan. Voor mannen worden Dr Of Mr
gebruikt. Als je niet weet welk gelacht het is gebruik je Sir of Madam. In Brits Engels
komt er geen punt achter de aanspreekvormen.
Dear Ms/Mr/Sir/Madam [naam],
Thank you for your email. (Bedanken) I am sorry that… (verontschuldigen). I understand
how that must feel. (begrip)
It appesrs that… (reden geven). To make up for it… (goedmaken). Once again we/I am very
sorry this happened. (extra begrip/verontschuldiging).
We will make sure it does not happen again/thank you for giveng us a chance to correct it.
(zekeerheid geven/bedanken)
Regards,
[naam/team]
bijvoorbeeld:
Dear Ms Harts,
Thank you for your email. I am sorry to heart that you order was damaged. I understand how
that must feel.
All our supplies get checked befor departure, so there is a possibility that your order got
damaged during it’s delivery to you. To make up for it I would like to give you a refund, you
can keep the order if you like. Once again we are very sorry this happened.
We will make sure it does not happen again.
Regards,
Team Charlotte Tilbury
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