Perfecte samenvatting. Iedere les was ik aanwezig dus deze samenvatting bevat alles. Wat zit er in?
- Alle leerstof vermeld tijdens de hoorcolleges
- Alle info uit de gastlessen
- Voorbeeldexamenvragen die de proffen vermelden
- Figuren en eigen inzichten rond de materie
- Enkele samenvattinge...
,Inhoud
Intro............................................................................................................................................ 2
1 – Digitale overheid............................................................................................................... 3
1.1 Waarden......................................................................................................................... 3
2 – E-government.................................................................................................................... 5
2.1 Evolutie in definitie in e-government............................................................................. 5
Bestuursniveaus: federaal, Vlaams & lokaal............................................................................... 9
1 – De structuur vandaag........................................................................................................ 9
2 – Digitalisering in de structuur........................................................................................... 10
2.1 – Vroeger...................................................................................................................... 10
2.2 – En nu......................................................................................................................... 11
3 - Wat te kunnen/kennen?.................................................................................................... 13
1 – De structuur in het algemeen.......................................................................................... 13
2 – Digitalisering in de structuur........................................................................................... 14
2.1 – Vroeger...................................................................................................................... 14
2.2 – En nu......................................................................................................................... 15
3 - Gastlessen........................................................................................................................ 15
4 - Wat te kunnen/kennen?.................................................................................................... 17
Digitale transformatie............................................................................................................... 17
1 – Digitale overheid............................................................................................................. 17
1.1 OESO............................................................................................................................ 17
2 – VDAB Case....................................................................................................................... 19
3 – Digitale transformatie: een bredere blik..........................................................................21
4 – digital era governance..................................................................................................... 22
Gastles – Elektronische dienstverlening................................................................................... 23
1 – Sociale sector.................................................................................................................. 23
2 – Toepassing in de sociale sector........................................................................................ 24
3 – Kruispuntbankmodel........................................................................................................ 25
4 – Uitdagingen..................................................................................................................... 25
5 – Besluit.............................................................................................................................. 25
6 – Bijlagen............................................................................................................................ 26
Procesmanagement.................................................................................................................. 27
1 – Inleiding........................................................................................................................... 27
2 – Interoperabiliteit.............................................................................................................. 27
3 - Processen en procesmanagement................................................................................... 27
4 - Stap 1: Screenen.............................................................................................................. 29
5 - Stap 2: Modelleren........................................................................................................... 29
6 - Stap 3: Optimaliseren....................................................................................................... 32
1
,User-centric: design thinking.................................................................................................... 34
Gastles EY................................................................................................................................ 34
1 - Wie zijn wij....................................................................................................................... 34
2 - Introductie case............................................................................................................... 34
3 - Design thinking................................................................................................................ 35
4 - Design thinking in de case............................................................................................... 38
5 - Wrap-up case................................................................................................................... 38
De overheid als platform.......................................................................................................... 38
Gastles – MBP........................................................................................................................... 40
1 - Algemeen......................................................................................................................... 40
2 - Bouwstenen..................................................................................................................... 42
3 – Producten en diensten digitaal aanbieden via mijn burgerprofiel....................................43
4 – de onderdelen van ‘MBP’................................................................................................. 43
De vormgeving van de app................................................................................................... 45
5 - Als lokaal bestuur snelheid maken...................................................................................45
AI.............................................................................................................................................. 46
Gastles 1 – Gebruik van AI binnen de overheid.....................................................................46
Gastles 2 – AI binnen de Vlaamse overheid: het AI expertisecentrum..................................49
Theorieles – Agile.................................................................................................................. 50
Gastles 4 – Agile werken in de praktijk (het experiment)......................................................52
Ethiek & privacy....................................................................................................................... 54
Ethiek.................................................................................................................................... 54
1 - Ethische overwegingen voor de digitale overheid.........................................................55
Privacy.................................................................................................................................. 57
Gastles – Gent – proactieve dienstverlening.........................................................................59
1 - Proactieve dienstverlening - overzicht..........................................................................59
Intro
2
, Artikel les 1
Vier op de tien Belgen zijn digitaal kwetsbaar: “Alles moet via app of mail. Zo werk je de
vereenzaming in de hand” | De Standaard
= kan zich afspelen op zowel lokaal als nationaal niveau. Is een negatief artikel die de digitale
kloof belicht.
pagina’s uit het handboekhoofdstuk & artikels zijn ter ondersteuning, best wel eens
bekijken.
om artikels te lezen die je niet kan lezen kijken op Belga Press.
1 – Digitale overheid
1.1 Waarden
De diensten die een ‘digitale’
overheid aanbied kan vallen
onder 3 soorten waarden. Die
waarden functioneren als
verschillende brillen om naar
de overheid te kijken.
3
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