Perfecte samenvatting. Iedere les was ik aanwezig dus deze samenvatting bevat alles. Wat zit er in?
- Alle leerstof vermeld tijdens de hoorcolleges
- Alle info uit de gastlessen
- Voorbeeldexamenvragen die de proffen vermelden
- Figuren en eigen inzichten rond de materie
- Enkele samenvattinge...
,Inhoud
1 – Digitale overheid ................................................................................................................................... 3
1.1 Waarden ........................................................................................................................................... 3
2 – E-government ....................................................................................................................................... 5
2.1 Evolutie in definitie in e-government .................................................................................................. 5
Bestuursniveaus: federaal, Vlaams & lokaal.................................................................................................... 9
1 – De structuur vandaag ............................................................................................................................ 9
2 – Digitalisering in de structuur ................................................................................................................ 10
2.1 – Vroeger ........................................................................................................................................ 10
2.2 – En nu............................................................................................................................................ 11
3 - Wat te kunnen/kennen? ....................................................................................................................... 13
1 – De structuur in het algemeen............................................................................................................... 13
2 – Digitalisering in de structuur ................................................................................................................ 14
2.1 – Vroeger ........................................................................................................................................ 14
2.2 – En nu............................................................................................................................................ 16
3 - Gastlessen .......................................................................................................................................... 18
4 - Wat te kunnen/kennen? ....................................................................................................................... 19
Digitale transformatie .................................................................................................................................. 19
1 – Digitale overheid ................................................................................................................................. 20
1.1 OESO ............................................................................................................................................. 20
2 – VDAB Case ......................................................................................................................................... 22
3 – Digitale transformatie: een bredere blik................................................................................................ 25
4 – digital era governance ......................................................................................................................... 26
Gastles – Elektronische dienstverlening ....................................................................................................... 28
1 – Sociale sector ..................................................................................................................................... 28
2 – Toepassing in de sociale sector ........................................................................................................... 29
3 – Kruispuntbankmodel........................................................................................................................... 30
4 – Uitdagingen ........................................................................................................................................ 30
5 – Besluit ................................................................................................................................................ 31
6 – Bijlagen .............................................................................................................................................. 31
Procesmanagement .................................................................................................................................... 32
1 – Inleiding.............................................................................................................................................. 32
2 – Interoperabiliteit ................................................................................................................................. 32
3 - Processen en procesmanagement ....................................................................................................... 32
4 - Stap 1: Screenen ................................................................................................................................. 34
5 - Stap 2: Modelleren .............................................................................................................................. 34
6 - Stap 3: Optimaliseren .......................................................................................................................... 37
7 – Wat te kennen ..................................................................................................................................... 39
1
,User-centric: design thinking........................................................................................................................ 39
Gastles EY ................................................................................................................................................... 40
1 - Wie zijn wij .......................................................................................................................................... 40
2 - Introductie case .................................................................................................................................. 40
3 - Design thinking .................................................................................................................................... 40
4 - Design thinking in de case .................................................................................................................... 43
5 - Wrap-up case ...................................................................................................................................... 43
De overheid als platform .............................................................................................................................. 43
Gastles – MBP ............................................................................................................................................. 45
1 - Algemeen ............................................................................................................................................ 45
2 - Bouwstenen ........................................................................................................................................ 47
3 – Producten en diensten digitaal aanbieden via mijn burgerprofiel ........................................................... 48
4 – de onderdelen van ‘MBP’ ..................................................................................................................... 48
De vormgeving van de app ........................................................................................................................ 52
5 - Als lokaal bestuur snelheid maken ....................................................................................................... 53
AI ................................................................................................................................................................ 53
Gastles 1 – Gebruik van AI binnen de overheid ........................................................................................... 53
Gastles 2 – AI binnen de Vlaamse overheid: het AI expertisecentrum .......................................................... 56
Theorieles – Agile ..................................................................................................................................... 58
Gastles 4 – Agile werken in de praktijk (het experiment) ............................................................................. 60
Ethiek & privacy ........................................................................................................................................... 61
Ethiek ...................................................................................................................................................... 61
1 - Ethische overwegingen voor de digitale overheid ............................................................................... 62
Privacy..................................................................................................................................................... 64
Gastles – Gent – proactieve dienstverlening .................................................................................................. 66
1 - Proactieve dienstverlening - overzicht................................................................................................... 66
Overzicht vragen + antwoorden .................................................................................................................... 70
2
, 1 – Digitale overheid
1.1 Waarden
De diensten die een ‘digitale’
overheid aanbied kan vallen onder 3
soorten waarden. Die waarden
functioneren als verschillende
brillen om naar de overheid te kijken.
- Ze tonen aan hoe
technologie wordt gebruikt:
eerder voor economische
redenen, transparantie of
gelijkheid.
Voorbeelden:
- Estland houdt data bij op een decentrale manier. (filmpje nog eens bekijken als ondersteuning)
➢ Welke waardes komen hier naar voor? (1) lamda: ‘robuustheid en veerkrachtig’: betreft veiligheid van
de data en geen toegang van een derde partij. (2) sigma: ‘scherp en doelgericht’.
➢ Het is onmogelijk om op alle 3 de waarden volledig te focussen.
- Leerlingen ontvangen schooltoeslag week vroeger dan vorig jaar.
➢ Welke waarden horen hierbij: Theta: eerlijke communicatie met alle burgers.
- Hacking treft Antwerpse stadsdiensten in hun kern
➢ Lambda type: betreft de veiligheid van vele groepen die diensten ontvangen van die stad.
Opgelet: IT kende een evolutie doorheen de jaren.
3
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller elise-bossuyt. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.10. You're not tied to anything after your purchase.
