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BUSI 2710 Ch1 Exam.
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BUSI 2710 Ch1 Exam. Business Process Management (BPM) - CORRECT ANSWER is the art and science of overseeing how work is performed in an organization to ensure consistent outcomes and to take advantage of improvement opportunities. Order-to-Cash - CORRECT ANSWER starts when a customer submits ...

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  • 4 de diciembre de 2024
  • 5
  • 2024/2025
  • Examen
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BUSI 2710 Ch1 Exam.
Business Process Management (BPM) - CORRECT ANSWER is the art and science of overseeing how work
is performed in an organization to ensure consistent outcomes and to take advantage of improvement
opportunities.



Order-to-Cash - CORRECT ANSWER starts when a customer submits an order to purchase a product or a
service and ends when the product or service in question has been delivered to the customer and the
customer has made the corresponding payment.



Quote-to-Order - CORRECT ANSWER starts from the point when a supplier receives a Request for Quote
(RFQ) from a customer and ends when the customer in question places a purchase order based on the
received quote.



Procure-to-Pay - CORRECT ANSWER starts when someone in an organization determines that a given
product or service needs to be purchased. It ends when the product or service has been delivered and
paid for.



Issue-to-Resolution - CORRECT ANSWER starts when a customer raises a problem or issue, such as a
complaint related to a defect in a product or an issue encountered when consuming a service. The
process continues until the customer, the supplier, or preferably both of them agree that the issue has
been resolved.



Application-to-Approval - CORRECT ANSWER starts when someone applies for a benefit or privilege and
ends when the benefit or privilege in question is either granted or denied.



Events - CORRECT ANSWER correspond to things that happen atomically, which mean that they have no
duration.

, Activities - CORRECT ANSWER can be seen as one single unit of work, we call it a task.



Decision Points - CORRECT ANSWER points in time when a decision is made that affects the way the
process is executed.



Actors - CORRECT ANSWER includes human actors, organizations, or software systems acting on behalf
of human actors or organizations.



Physical Objects - CORRECT ANSWER such as equipment, materials, products, paper documents.



Informational Objects - CORRECT ANSWER such as electronic documents and electronic records.



Internal Actors - CORRECT ANSWER are those who operate inside the organization where the process is
executed. These actors are call process participants.



External Actors - CORRECT ANSWER operate outside the organization where the process is executed.



Total Quality Management (TQM) - CORRECT ANSWER is an approach that both historically preceded
and inspired BPM. The focus of ________ is on continuously improving and sustaining the quality of
products, and by extension also of services.



Operations Management - CORRECT ANSWER is a field concerned with managing the physical and
technical functions of a firm or organization, particularly those relating to production and
manufacturing.



Lean - CORRECT ANSWER is a management discipline that originates from the manufacturing industry, in
particular from the Toyota Production System. The customer orientation of _____ is similar to that of
BPM and many of the principles behind Lean have been absorbed by BPM.

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