Exam (elaborations)
QUALITY CONTROL EXAM -1 QUESTIONS & ANSWERS
- Course
- Institution
QUALITY CONTROL EXAM -1 QUESTIONS & ANSWERS
[Show more]
Content preview
QUALITY CONTROL EXAM 1 STUDY GUIDEQuality - Answers - Excellent product or service that fulfills or exceeds our expectation.
Transcendent definition - Answers - excellence
Product-based definition - Answers - quantities of product
User-based definition - Answers - fitness for intended use
Value-based definition - Answers - quality vs. price
Manufacturing-based definition - Answers - conformance to specification
Quality Control - Answers - Use of techniques to achieve and sustain the quality
Quality Improvement - Answers - Use of tools and techniques to continually improve the
product, service, or process
Statistical Quality Control - Answers - Use of statistics to control the quality
Quality Assurance - Answers - Planned or systematic actions necessary to provide
adequate confidence that the product or service will satisfy given requirements
Process - Answers - Set of interrelated activities that uses specific inputs to produce
specific outputs
Quality Measurement - Answers - Q = P/E
Dimensions of Quality - Answers - Performance
Features
Conformance
Reliability
Durability
Service
Aesthetics
Reputation
Performance - Answers - Primary product characteristics
Features - Answers - Secondary characteristics
Conformance - Answers - Meeting specifications or industry standards
Reliability - Answers - Consistency of performance over time
, Durability - Answers - Useful life
Service - Answers - Resolution of problems and complaints
Aesthetics - Answers - Sensory characteristics
Reputation - Answers - Past Performance and other intangibles
Responsibility for Quality - Answers - Consumer
Product Quality (main)
Marketing
Design Engineering
Procurement
Process Design
Production
Inspection and Test
Packaging and Storage
Product Service
Consumer
FMEA - Answers - Failure Mode and Effect Analysis.
Two Types: Design and Process.
QFD - Answers - Quality Function Deployment.
Identifies and sets priorities for process improvement.
Multifunction team uses 'voice of the customer'.
Reduces start-up costs and design changes that lead to increased customer
satisfaction.
ISO 9000 & ISO 14000 - Answers - International Organization for Standards.
QMS (quality management system).
International standard for an environmental management system (14000). EMS.
Benchmarking - Answers - Using another better company particular process for
information and improve on it.
TPM - Answers - Total Productive Maintenance.
Is a technique that utilizes the entire work force to obtain optimum use of equipment.
Quality by Design - Answers - Is the practice of using multidisciplinary team to conduct
product or service conception, design, and production planning at one time
Products Liability - Answers - Reasons for injuries: Behavior or knowledge; Environment
where the product is used; Design and production of the item.
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller GEEKA. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $10.99. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
56326 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now