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PACE ASAP Certificate (2024 Updated) Exam Questions and Answers 100% Pass
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PACE ASAP Certificate (2024 Updated) Exam Questions and Answers 100% Pass Convergent thinking - Relies on reason and logic to find the one best answer to a question Divergent thinking - Focuses on producing a broad variety of ideas interpersonal communication - the exchange of thoughts, feeli...

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  • December 9, 2024
  • 89
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

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PACE ASAP Certificate (2024 Updated)

Exam Questions and Answers 100%

Pass


Convergent thinking - ✔✔Relies on reason and logic to find the one best

answer to a question

Divergent thinking - ✔✔Focuses on producing a broad variety of ideas

interpersonal communication - ✔✔the exchange of thoughts, feelings, and

beliefs between two or more people

Why do we communicate interpersonally? - ✔✔Share and collect business

data.

Express our ideas and opinions and understand those of others.

Give and receive emotional support.

Make decisions and solve problems.

Influence the attitudes and behaviors of others.

Establish and maintain relationships.

Collaborate and achieve goals.


1
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

,Types of communication - ✔✔verbal and nonverbal.

Email, phone, memos, IM, social media, face to face.



One on one and one to many.

Levels of Communication - ✔✔1. Casual

2. Critical

3. Crucial



casual communication: low intensity and casual. "Did you see the show last

night?"



Critical communication: a higher level of importance, having a phone call

with a project owner about a status update.



Crucial communication: opposing opinions, high stakes strong emotions,

EX: Performance reviews. Job offer scenario. Negotiations.



Effective communicators adjust their communication based on the level of

intensity and where they are on the communication scale. You have to

adapt as the convo ebbs and flows.

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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

,Crucial Communication Components - ✔✔Opposing opinions, high stakes,

strong emotions

Communication Cycle - ✔✔Sender > Message > Receiver



Sender sends and receiver receives.

Sender encodes the message and sends it.

Receiver decodes the message and interprets it.

The receiver responds and becomes the sender.

Main 3 Components of Communication - ✔✔1. Word Choice

2. Tone of Voice

3. Body Language

components of communication - ✔✔Words - 10% importance, but still

important.



Tone - 35% - Becomes important on the telephone. We can read tone of

voice in an email as well.

Body language - 55% VERY IMPORTANT when doing face to face convo.



Context and listening are still important.


3
©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

, Word Choice (% of meaning) - ✔✔10%

Tone of Voice (% of meaning) - ✔✔35%

Body Language (% of meaning) - ✔✔55%

Word Choice - ✔✔Choose words wisely. Words to avoid are: Vague words,

unclear words, buzzwords, jargon, obscure, too many words. Indirect.

Overly technical and complicated words.

"per my last email" is bad

"first of all"

"what I said was"

These are all bad.



WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO

THE RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO

CONVERY MESSAGE

Tone of Voice Elements - ✔✔Pitch, Pace, Volume, Inflection, Emphasis



Pitch - good voice high or low

Pace - quick or slow talking

Volume - loud or quiet voice


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©JOSHCLAY 2024/2025. YEAR PUBLISHED 2024.

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