DECA Hospitality and Tourism Exam Questions Answered Correctly Latest Update 2024 (100% Pass)
1. As a primary source of law, federal statutes are enacted by - Answers D
The U.S. Congress. The U.S. Congress, which includes the Senate and the House of Representatives, is
a primary source of law. It enacts federal statutes (laws). The Supreme Court interprets the laws. The
U.S. Congress enacts the formation of administrative agencies. Agencies such as the Food and Drug
Administration develop various administrative regulations, which are also primary sources of law.
Requiring businesses to control pollution and to dispose of hazardous waste properly are some of the
main functions of __________ regulations. - Answers C
Environmental. Environmental regulations are intended to conserve natural resources by requiring
businesses to control pollution and dispose of hazardous waste properly. These regulations set pollution
standards that businesses must meet, establish rules for disposing of waste, encourage recycling, and
monitor illegal dumping. Workplace regulations are intended to make the work environment safe for
employees. Personnel regulations are intended to promote equal opportunity in the workplace.
Geological is not a type of regulation.
Which of the following regulations have an effect on the travel and tourism industry: - Answers C
Airline. Air transportation is regulated by specific government agencies. These regulations affect the
travel and tourism industry because airlines are a main form of travel. Airlines are required to abide by
regulations concerning safety, routes, passenger rights, etc. Shipping, courier, and mail regulations
usually do not have an effect on the travel and tourism industry
The use of dual distribution is legal only if it is intended to - Answers C
Promote competition. Using more than one channel to reach consumers is known as dual distribution.
Dual distribution is legal as long as it promotes competition. If dual distribution is used to discourage or
eliminate competition, the practice is illegal. Dual distribution is not used to improve transportation,
eliminate warehousing, or reduce inventory
,What does a channel of distribution usually need to be able to manage or avoid conflict within the
channel? - Answers C
Strong leadership. A channel of distribution that has strong leadership is often able to manage or avoid
conflict because the leadership has the power to assign specific responsibilities to each channel
member.
Strong leadership has the authority to set goals for the entire channel and demand cooperation, which
reduces the possibility of conflict. When a channel has strong leadership, channel members work for the
good of the channel rather than for their individual goals. A channel of distribution does not need
updated
technology or limited competition to manage or avoid conflict within the channel. Equal authority might
create conflict because there is no clear leader who has power and control over the channel.
Listening carefully should enable employees to - Answers A
Follow directions. In order to follow directions or instructions, the person receiving them must listen
carefully. Listening is an important skill for everyone, but it is especially important to workers who
receive
directions from supervisors about their job duties. Good listeners are often effective workers who are
less
likely to receive criticism and more likely to earn raises. However, listening skill does not enable workers
to avoid all criticism, to earn frequent raises, or to become good speakers themselves.
Sara is a new marketing employee who is learning that the best way to listen to customers is - Answers B
Actively. Active listening is giving full attention to what is being said. It enables the listener to note major
points and to notice gestures or actions which give added meaning to what is being said. Passive
listening is casual listening, or paying only partial attention to what is being said. Distractedly describes a
listener whose mind is on other things, not just on what the customer is saying. Listening to customers
should be thoughtful and rational, not emotional.
What type of communication style is usually appropriate for evaluation or counseling interviews with
employees? - Answers D
,Formal. Different communication styles are appropriate for different situations and for different
audiences.
When conducting evaluation or counseling interviews with employees, it is usually appropriate to use a
formal communication style. The person conducting the interview is in a position of authority and may
be
discussing problems or behavioral issues with an employee. Maintaining a formal communication style
will help the interviewer to remain in control and provide the guidance that may be necessary. Casual
and
routine communication styles usually are appropriate for discussions between friends or coworkers on
the same level. A technical style may be appropriate when communicating complex information to those
who understand the information.
When defending their ideas objectively, employees should be prepared to - Answers B
Provide supporting information. When employees present their ideas to management or coworkers,
they
should be prepared to defend those ideas and provide supporting information. Being prepared will help
employees remain objective and be able to offer logical evidence to back up their ideas. Employees
should be prepared to explain supporting information because others may have questions or concerns
about the ideas. It is usually not necessary for employees to write technical research reports to defend
their ideas. The use of aggressive body language may offend others. Employees do not need to
demonstrate a sense of leadership when defending their ideas. The best approach is to be prepared.
In order to be understood on the telephone, a business's employees should always - Answers C
Enunciate clearly. Enunciating clearly involves speaking clearly and distinctly, which makes the message
easy for the listener to follow. The message may not be clear if employees mumble or speak rapidly. It is
sometimes useful to have notes when speaking on the telephone, but it is not always necessary. Other
guidelines to follow are to use appropriate vocabulary and to avoid using technical terminology or slang.
A business that writes letters to customers to confirm their orders or requests should make sure that the
letters contain - Answers B
, All the necessary information. When preparing written communication, one of the most important rules
is
to be thorough and provide all the necessary information because the receiver may not have the
opportunity to ask questions in person. Letters confirming customer orders should answer the questions
of who, what, when, and where by including specific information about ordered items, quantity, delivery
address, etc. The letters should contain all the necessary information to verify that what the business
intends to provide is exactly what the customers have requested. Whether product ratings and grades,
exchange rates, and a map of all business locations are necessary information to include in a
confirmation letter depends on the type of business and the customer's needs.
Bart is writing a letter intended to persuade customers to upgrade their service with his company. He
begins with an outline. What is the best order for the four main parts of his letter? - Answers A
Gain attention, introduce service, create desire for product, and encourage purchase. Because
persuasive messages are unsolicited, they must first capture the attention of the reader and cause
him/her to read further. The letter then describes the service to the reader, and calls out reasons that
the
reader should desire the product. Finally, once the reader desires the product, the call to action, or
purchase request, is made. Rearranging these steps would not lead the reader through the decision
making process. For example, explaining a product or service before gaining the reader's attention about
why he/she should read this message is not likely to engage the reader.
Communication between two employees with the same level of authority in the business is __________
communication. - Answers C
Horizontal. Such communication is essential to efficient business operation. Vertical communication may
move upward from employees to management, or the reverse. Departmental communication occurs
within the boundaries of one department. External information comes into the company from the
outside.
Which of the following will help you to have a pleasant voice when speaking to customers: - Answers A
Speaking at a comfortable volume. To speak pleasantly with customers, you should speak at a
