Class notes
Sheetnotes Conflict Management (psychology)
- Course
- Institution
Sheetnotes of the lectures of the course conflict management. Entails lectures 1-7. Examples included.
[Show more]
Seller
FollowMarijeboer1
Reviews received
Content preview
Sheetnotes conflict managementLecture 1: course overview and introduction to conflict
management – the nature of conflict management
In the exam there will no questions that are not discussed during the lectures.
Is it fine if you skip a question that is not applicable to your conflict.
Wat is conflict management and what does it entail
Video 1
- No communication
- Conflict solves with encouragement reduce distress but does nothing for the problem
conflict is about miscommunication
- Encouragement will work if people are for example not motivated
- Why conflict? Miscommunication biases: incapable.
- Ask open questions, listen actively, meeting, exploring options, follow-up
- Solution: clearly define their roles, communicate needs
- Meet separately!
- Two members together absence of real problems, commonalities of interest
- Not clear roles I do what I think is expected, but this not have to be the same as what is
expected
- Serious problems? see what you can do e.g. change date of deadline
Video roommates
- Absence of communication
- Different lifestyles
- Stress
- Different cultural backgrounds
o Europeans are usually more direct, can offend Asians
Example: conflict of interest
Conflict can result from something that is based on our interest. Reconcile towards each other’s
interest.
UK versus EU – The Brexit Case
- The one who gets the most is the winner, the one who loses the most is the loser
- Not all situations are like this
- Fixed pie bias both parties believe that they have conflict of interest want to win. But
explore interests, both can win.
North and South Korea Talks Collapse:
- Trying to approach each other, but most of the time fails
Cyprus crisis:
- Find support EU, gave some support, was very expensive, economic disaster
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Marijeboer1. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.26. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
75759 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now