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Sheetnotes Conflict Management (psychology)
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Sheetnotes of the lectures of the course conflict management. Entails lectures 1-7. Examples included.
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Sheetnotes conflict managementLecture 1: course overview and introduction to conflict
management – the nature of conflict management
In the exam there will no questions that are not discussed during the lectures.
Is it fine if you skip a question that is not applicable to your conflict.
Wat is conflict management and what does it entail
Video 1
- No communication
- Conflict solves with encouragement reduce distress but does nothing for the problem
conflict is about miscommunication
- Encouragement will work if people are for example not motivated
- Why conflict? Miscommunication biases: incapable.
- Ask open questions, listen actively, meeting, exploring options, follow-up
- Solution: clearly define their roles, communicate needs
- Meet separately!
- Two members together absence of real problems, commonalities of interest
- Not clear roles I do what I think is expected, but this not have to be the same as what is
expected
- Serious problems? see what you can do e.g. change date of deadline
Video roommates
- Absence of communication
- Different lifestyles
- Stress
- Different cultural backgrounds
o Europeans are usually more direct, can offend Asians
Example: conflict of interest
Conflict can result from something that is based on our interest. Reconcile towards each other’s
interest.
UK versus EU – The Brexit Case
- The one who gets the most is the winner, the one who loses the most is the loser
- Not all situations are like this
- Fixed pie bias both parties believe that they have conflict of interest want to win. But
explore interests, both can win.
North and South Korea Talks Collapse:
- Trying to approach each other, but most of the time fails
Cyprus crisis:
- Find support EU, gave some support, was very expensive, economic disaster
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