TEST BANK FOR
SYSTEM ANALYSIS
AND DESIGN
METHODS - 7TH
EDITION BY
WHITTEN &
BENTLEY
,Chapter 1 The Context of Systems Analysis and Design Methods
True/False Questions
1. An information system is an arrangement of people, data, processes, and information
technology that interact to collect, process, store, and provide as output the
information needed to support the organization.
Answer: True Page: 6 LOD: Easy
2. An information system must have computer hardware and software to be valid.
Answer: False Page: 6 LOD: Medium
Rationale: An information system is an arrangement of people, data, processes, and
information technology that interact to collect, process, store, and provide as output
the information needed to support the organization
3. A management information system can use data provided by a transaction processing
system.
Answer: True Page: 6 LOD: Easy
4. Decision support systems are tailored to the unique information needs of executives.
Answer: False Page: 7 LOD: Easy
5. Communication and collaboration systems enhance communication between people
both inside and outside of the organization.
Answer: True Page: 7 LOD: Easy
6. Upper management people typically are the direct users of transaction processing
systems.
Answer: False Page: 6-7 LOD: Medium
Rationale: Upper management people generally use only DSS and EIS.
7. A stakeholder for an information system is a technical employee working on the
systems analysis and design.
Answer: False Page: 7 LOD: Easy
Rationale: A stakeholder can be anyone who has an interest in the information system.
1
,Chapter 1 The Context of Systems Analysis and Design Methods
8. The stakeholders for information systems can be broadly classified into five groups:
system owners, system users, system designers, system builders, and system
analysts/project managers.
Answer: True Page: 7-11 LOD: Easy
9. An information worker is a person whose jobs include the creation, collection,
processing, distribution and use of information.
Answer: True Page: 7 LOD: Easy
10. System owners are the information system's sponsors and chief advocates, usually
responsible for funding the project to develop, operate and maintain the information
system.
Answer: True Page: 7-8 LOD: Easy
11. System users are concerned with the functionality the system provides to their jobs
and the system's ease of learning and ease of use.
Answer: True Page: 7 LOD: Easy
12. Internal system users are employees of the businesses for which most information
systems are built.
Answer: True Page: 9 LOD: Easy
13. External system users can include employees of the organization.
Answer: True Page: 9 LOD: Easy
14. System designers are technology specialists for information systems.
Answer: True Page: 10 LOD: Easy
15. A system builder is a technical specialist who constructs information systems and
components based on the design specifications generated by the system designers.
Answer: True Page: 10 LOD: Easy
16. An applications programmer is an example of a system designer.
Answer: False Page: 10 LOD: Easy
2
,Chapter 1 The Context of Systems Analysis and Design Methods
17. A system analyst is a specialist who studies problems and needs of an organization to
determine how people, data, processes, and information technology can best
accomplish improvements for their business.
Answer: True Page: 11 LOD: Easy
18. System owners are more concerned with the costs and benefits of an information
system, while system users are more concerned with the functionality of the system.
Answer: True Page: 7 LOD: Medium
19. Clerical and service workers perform most of the day-to-day transaction processing in
the average business.
Answer: True Page: 9 LOD: Easy
20. Clerical and service workers consist largely of business and industrial specialists who
perform highly skilled and specialized work.
Answer: False Page: 9 LOD: Easy
Rationale: Technical and professional staff consists largely of business and industrial
specialists who perform highly skilled and specialized work. Clerical and service
workers perform most of the day-to-day transaction processing in the average
business.
21. Supervisors are decision makers who tend to focus on day-to-day management issues.
Answer: True Page: 9 LOD: Easy
22. Executive managers are decision makers who tend to focus on overall business
performance and strategic or long-term planning and problem solving.
Answer: True Page: 9 LOD: Easy
23. Middle managers are concerned with the day-to-day management issues.
Answer: False Page: 9 LOD: Medium
Rationale: Supervisors are concerned with the day-to-day management issues, while
Middle Managers are concerned with the short-term, tactical management plans and
problem solving.
3
,Chapter 1 The Context of Systems Analysis and Design Methods
24. Executive managers are concerned with the short-term and tactical management
issues.
Answer: False Page: 9 LOD: Medium
Rationale: Executive managers are concerned with the long-term and strategic
management issues, Middle Managers are concerned with the short-term and tactical
management issues.
25. The internet has extended the traditional information boundaries to encompass other
businesses or direct consumers as system users.
Answer: True Page: 9 LOD: Easy
26. An example of a mobile user would be a student signing on to a distance education
course website from home.
Answer: False Page: 10 LOD: Medium
Rationale: That would be an example of a remote user. Mobile users have a constantly
changing location.
27. System analysts initiate change within the organization.
Answer: True Page: 11 LOD: Easy
28. Some systems analysts also have programming duties.
Answer: True Page: 11 LOD: Medium
29. Systems designers translate system users' business requirements and constraints into
technical solutions.
Answer: True Page: 10 LOD: Easy
30. System designers design the computer files, databases, inputs, outputs, screens,
networks and programs that will meet the system users' requirements.
Answer: True Page: 10 LOD: Easy
4
,Chapter 1 The Context of Systems Analysis and Design Methods
31. System builders construct the information systems components based on the design
specifications from the system owner.
Answer: False Page: 16 LOD: Medium
Rationale: System builders construct the information systems components based on
the design specifications from the system designers
32. Systems analyst bridges the gap between those who need computer-based business
solution and those who understand information technology.
Answer: True Page: 11 LOD: Easy
33. Systems analyst is basically a problem solver.
Answer: True Page: 11 LOD: Easy
34. System designers are located in the functional units and subunits of the business, as
well as the executive management.
Answer: False Page: 12 LOD: Medium
Rationale: Systems owners and system users are located in the functional units and
subunits of the business, as well as the executive management.
35. System analysts may be permanently assigned to a team that supports a specific
business function.
Answer: True Page: 12 LOD: Medium
36. System analysts may be temporarily pooled and assigned to specific projects for any
business function as needed.
Answer: True Page: 12-13 LOD: Easy
37. Demand for systems analysts will grow over the next several years.
Answer: True Page: 13 LOD: Easy
38. Systems analysts basically work by themselves, analyzing a system through
computerized tools.
Answer: False Page: 14-15 LOD: Medium
5
,Chapter 1 The Context of Systems Analysis and Design Methods
39. Contract programmers are one example of an external service provider.
Answer: True Page: 16 LOD: Easy
40. A project manager is responsible for planning, monitoring and controlling projects
with respect to schedule, budget and system quality.
Answer: True Page: 22 LOD: Easy
41. E-Commerce is the buying and selling of goods and services by using the Internet.
Answer: True Page: 18 LOD: Easy
42. E-business is the use of the Internet to conduct and support day to day business
activities.
Answer: True Page: 18 LOD: Easy
43. Business to consumer (B2C) electronic commerce attempts to offer new web based
channels of distribution for traditional products and services.
Answer: True Page: 18 LOD: Easy
44. Business to Business (B2B) is the most complex form of electronic commerce.
Answer: True Page: 18 LOD: Easy
45. B2B could ultimately evolve into electronic business. Electronic business is the
complete, paperless and digital processing of virtually all business transactions that
occur within and between businesses.
Answer: True Page: 18 LOD: Easy
46. Network architects are system builders who specialize in networking and
telecommunications technologies and design, install, configure, optimize and support
local and wide area networks.
Answer: False Page: 10 LOD: Medium
Rationale: Network architects are system designers.
6
, Chapter 1 The Context of Systems Analysis and Design Methods
47. Due to the trend towards e-business and e-commerce applications most new
information system applications are being designed for an Internet architecture.
Answer: True Page: 19 LOD: Easy
48. Security and privacy issues have become increasingly important in the digital
economy.
Answer: True Page: 19-20 LOD: Easy
49. Today the trend is increasingly towards collaboration. Collaboration extends beyond
the organization to include other organizations – even direct competitors.
Answer: True Page: 20-21 LOD: Easy
50. Knowledge is processed data.
Answer: False Page: 21 LOD: Easy
Rationale: Information is processed data. Knowledge is data and information that is
further refined based on the facts, truths, beliefs, judgments, experiences and expertise
of the recipient.
51. Business processes are the work, procedure and rules required to complete the
business tasks, independent of any information technology used to automated or
support them.
Answer: True Page: 21 LOD: Easy
52. Continuous process improvement examines a business process to implement a series
of small changes for improvement.
Answer: True Page: 21 LOD: Easy
53. Total quality management (TQM) is a comprehensive approach to facilitating quality
improvements and management within a business and its products and services
Answer: True Page: 21 LOD: Easy
7
