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HSCO 508 Exam Questions and Answers
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HSCO 508 Exam Questions and Answers
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HSCO 508 Exam Questions and Answers10 Communication Traps - Answer-ritual listening, Perry Mason, Why,Not, I understand, asking for one-
word-answers, Yes,but, You're not listening to me, Fixing it, Screen of all sizes
Ritual Listening - Answer-when other people talking the listener prepare to talk. So they can tell their
story.
Perry Mason (Communication Trap) - Answer-Disguises statements or accusation with question marks
"Why" ( Communication Trap) - Answer-Sort of question that carries a hidden agenda with accusing
tone
"Not" ( Communication Trap) - Answer-Listeners try to guide talkers toward new insights or options by
asking a question with the word "not" in it; example: Why don't you go to bed
I understand (Communication Trap) - Answer-often kills communication because we talking and not
listening; people truly don't understand and that's the truth
Asking for one-word-answers (Communication Trap) - Answer-It stops the communication with "yes" or
"no" answers. It can judgemental and talker can be defensive.
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