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Samenvatting communicatie

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Dit is een samenvatting van het vak communicatie. Deze samenvatting is geschreven in het schooljaar 2019/2020 voor de opleiding marketing en communicatie niveau 4, versneld.

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  • Yes
  • April 13, 2020
  • 24
  • 2019/2020
  • Summary

1  review

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By: jualexbrito • 3 year ago

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COMMUNICATIE




SAMENVATTING EXAMEN


ROC van Twente |

,Inhoudsopgave
ZBMO-model.....................................................................................................................................3
Communicatievormen.......................................................................................................................4
Selectiemechanismes........................................................................................................................6
Communicatiemodellen....................................................................................................................6
Massacommunicatietheorieën..........................................................................................................9
Situaties..........................................................................................................................................10
Indentiteiten...................................................................................................................................11
Imago’s............................................................................................................................................12
Vormen van positionering...............................................................................................................13
Communicatieconcepten.................................................................................................................14
Communicatiestrategie...................................................................................................................16
Actoren............................................................................................................................................17
Communicatiesituaties....................................................................................................................18
Verschijningsvormen corporate communicatie...............................................................................18
Corporate communicatiemiddelen..................................................................................................20
Interne communicatie.....................................................................................................................21
Cultuurdragers.................................................................................................................................21
Communicatieve kenmerken van leiderschap.................................................................................21
Formele informatie..........................................................................................................................23
Interne communicatiemiddelen......................................................................................................23
Communicatie-effecten...................................................................................................................24

, ZBMO-model
 Zender
Via taal en lichaamstaal maakt hij iets duidelijk en zendt dat uit, dit kan
informatie zijn, een emotie etc.
 Boodschap
Wat je uitzend is de boodschap, is bedoeld voor ontvanger.
 Medium
Overdrachtskanaal tussen de zender en ontvanger in, denk aan de TV of radio.
 Ontvanger
Degene die de boodschap ontvangt




 Feedback/ terugkoppeling
 Feedback: ontvanger reageert op zender.
 Terugkoppeling: zender reageert op ontvanger.
 Ruis
Verstoring van het communicatieproces.
 Interne ruis: communicatie wordt verstoord door factoren binnen de
directe communicatie, bijvoorbeeld dat de ontvanger de boodschap niet kan
verstaan.
 Externe ruis: als de communicatie wordt verstoord voor factoren buiten de
communicatie, bijvoorbeeld het geluid van een boormachine tijdens een
vergadering.
 (En)coderen
Verpakken van de boodschap; hoe beter, hoe meer hij opvalt.
 Decoderen
Uitpakken van de boodschap, door hem te begrijpen moet de ontvanger deze
omzetten in zijn gedachten.
 Redundantie
Overbodigheid bij de overdracht van met name schriftelijke informatie.

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